Contact Mergical Support

by Vickibella

The only problem I have is that you put all are extra little stuff that we work hard to get in the in box in are mail and if you don’t check it every 14 days you delete it that’s not fair I was in the hospital for awhile and when I came out and got back on my game I had lost over 20 items I’m talking about the big stuff like the carasol the volcano stuff like that I mean it was better to leave that stuff in the bubbles that stayed on the game so when I wanted to place them all I had to do is look thur them and place them when I had more space opened I don’t think you had the right to delete anything in our mailbox that upset me and I have not played the game as much use to play everyday for like 4 to 5 hrs now not so much and all because you took my stuff that I had I’m sorry but because of that I won’t refer this game it shouldn’t matter how long we leave stuff in the mail box that should be up to us not you put are stuff back in the bubbles if you want the mailbox empty

by Taffytwist

Im very sad to to do this but you guys have left me no choice when you don't answer tickets for a month, i tried the foto thing too an thats a dead end an well! The minute you click for developer its all chinese. So here i am! I keep getting screwed over an i take screen shots an today i just bought again in the second home an i clicked all the baskets for the 900 diamonds shows it went to diamonds but number did not change. I have a pic of it as well, an no its not given as something else. It was for chests an diamonds. I even have pics of the other times just this month from in the second home an the regular home during events. An trying to figure it out with itunes is a nightmare as you guys dont give us enough time to get the reference numbers its a fast blink an purchase successful comes up. An your not even posting them the same day its bought, very few have the exact date. I want someone to contact me. I couldn’t even get threw from outside the game.

by JourneysNonnie

After the update last night the castle & lvl 2 park is missing from my game. Was it hacked? I have no way to create trees so can’t really play in the competition now. Glad I held off on subscribing & spending any real money. Is there anyway to retrieve the castle & lv 2 park? Now orange trees are disappearing. The matching game must have a bug it’s not registering the matches FYI The dolls will go to the floral shops but they just stand there. This seems to happen with Floral paradise & Flowers & Ribbons. Also at firefly & maple parks. Several times I have merged 5 dolls & only got 1 it takes away all 5 dolls. The slot machine isn’t working properly. Lost several spins because I have to close the app & reopen to get out of the black screen.
I made a gem purchase $4.99 earlier it said it went through but screen froze on verifying purchase did not receive gems and it just did the same thing again and no gems received I took screenshots just in case to dispute 2 charges of $4.99.