Contact Arlo Secure Support

by Skip333er

The Arlo app is simply too fickle and unreliable. It does not want to be the first app turned on and often stalls when trying to turn off a camera as you are walking out the door. Also, many motion triggered videos for which you get a notification never show up in the library. And it’s fond of triggering phantom videos — a video of absolutely nothing from the camera nearest to you while you are trying to turn other cameras off or on. And don’t even get me started on complete failure of one or both base stations while you are far away from home and are left with a totally blind bunch of cameras and absolutely no way to re-sync them remotely. After earlier reviews of their app, Arlo suggested rebooting (turning off/on) my iPhone to resolve some of the problems. I have been doing that for several years, but that was a “fix” that lasted only a day or two. And why is the Arlo app the ONLY app needing to be rebooted? My suggestion to Arlo: Assign a team of your software engineers to completely redesign the app — and make sure it’s working properly before you release the new version. October 11, 2021 update: Still the worse app on my iPhone. Terribly fussy and difficult to rely on, even after installing new Fios router and upgrading to 1 gigabit Internet connection. Today I installed new batteries in one camera and it refuses to sync to the base station. Perhaps it will magically resync on its own in a few weeks as it did the last time I replaced the batteries.

by Nicholaus26

I recently spent over $1K on a six camera Arlo pro 3 system and have not been impressed! The system will NOT allow me to access two way audio using iPhone off site. This is unsatisfactory and I wouldn’t/will not recommend unless the issue is resolved in the next couple days before I return product. The video and audio work very well but it will not allow me to access two way audio off site and when I attempt to access it says connecting until I try to exit at which point it will not allow me to exit so I have to force close the application and then the cameras are froze and say offline! The system then needs reset and that isn’t a quick fix either, at times it’s taken as long as twenty minutes to have cameras back up. I spent countless hours reading/watching reviews on various totally wireless systems and decided I would spend the additional money for what was described as a superior product. I feel I have potentially made a huge mistake and should’ve saved myself a few hundred dollars and purchased a system I know first hand works as advertised. Before the questions, yes, the software for Arlo is latest, my iPhone has the latest update, all permissions in Arlo application are approved, the product simply doesn’t work as advertised. Frustrated is the safest, politically correct way to describe my current position on this product.

by Judy-Rae

This product could be great, if they wanted it to be, but there’s just too many issues. I have exhausted all attempts to fix the problems, over the last year and a half. The issues just keep coming back, I’m tried of going online to update, hours of work and it does even last the day. You only get to use 5 cameras without paying for the service, which would be great, if the cameras actually worked. The cameras are grainy, one has turned the video a weird reddish brown color, the microphones on two won’t turn off so when the wind blows it records the noise and wastes the battery. Several of my new cameras broke right away and I replaced them with older used cameras which work better then my brand new cameras. I want to love the system, I really do. We still use it even with all the problems however now I noticed another one of the cameras is not recording correctly, it use to record the front entrance now you only get the person leaving the frame so you get an their lower arm or lower leg. No more seeing them walk down the driveway (no adjustment was done to the camera recording area in the last 1-1/2yr. In the beginning it would have given the system 5 stars but decided to try it out first. If I could get the three cameras working properly, without microphone, discolored video and the frame issue this would be a 5 star review.