In-Shape Family Fitness Reviews

I’ve been a member of the Capitola branch for a long time. I’ve seen different phases of the gym come and go and have been very happy with where it has come. Recently over the past two years, prior to the COVID 19 fiasco, this gym in Capitola has been sliding further and further down hill. The gym is dirty, employees standing around talking rather then helping patrons but more importantly within the current pandemic this gym has failed to keep up with nor enforce current guild lines. The wipe down rags have also been there but it’s the not holding gym members accountable masks is a problem. Whether or not you believe in mandate or not, a rule is a rule and they are not exempt. On 8/21 I witness a patron complain that a group of people were not wearing masks when there are signs clearing saying to wear them. Staff told the complainer they would have them put the masks on. I was there for 45 minutes and no one showed up. This is completely unacceptable. This gym needs to enforce the rules they have posted around the gym because, they are the rules. They are state and county rules. Take personal matters else where. I urge management to get their act together and do what the laws requires. Your not above it. People can deal with workers not working and occasional dust during the pandemic but the mask enforcement is ridiculous.

1. It constantly logs you out for no reason. However, using the back arrow usually fixes it because who the world remembers their member number? Whoever came up with logging in by member number is an idiot.
2. Recently there has been a banner at the top of InShapeFamilyFitness saying you can add a profile picture. Does it say how or where? No. And I’ve looked. It’s not any where in InShapeFamilyFitness .
3. Scheduling is pretty frustrating. I have the VIP membership so I can go to any in shape gym in my area. Having to come out of my “home” gym to find another area gym is clunky.
4. I wish there was a summary for what each class was in InShapeFamilyFitness when I am signing up for a class. I’m not talking about a book. I just want to know the difference between a Beatz ride and a Freestyle ride without having to come out of InShapeFamilyFitness and go onto the website.
5. I just feel like SO MANY other apps have a lot more thought put into their interface. I wish the developers of InShapeFamilyFitness would spend the same amount of time on this one.

Every time I am forced to sign up again for this sorry excuse for a gym as a last resort due to this pandemic, I cringe at the thought of using InShapeFamilyFitness. Terribly slow. My kids’ flash player games on their iPads have smoother and better functionality than this garbage. Whoever runs this company would have had better luck hiring a couple of local college kids studying computer science to build them a functioning app. Making reservations on it is annoying and time consuming.

On a side note customer service in the gyms( or should I say “gyM” because there’s only one open now out of 4 in the town I live in) has declined even further. The West Lane gym is always dimly lit and walking through it to get to the outside “muscle resort” area, one is visually assaulted by dusty unused offices with random boxes piled high and the restroom always smells!

Pro tip: focus on quality and customer service and you won’t keep hemorrhaging clients and have to constantly raise membership dues.

Thank you for fixing the kid zone reservation time slots! The reason why we signed up was because you offer kids zone again and being able to use the check in system with ease now will make this a much better experience.

InShapeFamilyFitness is terrible. I typically don’t write reviews on apps but since I have to use InShapeFamilyFitness to check in I hope the feedback is given to the developers for changes and fixes. InShapeFamilyFitness seems rushed and an afterthought.

First, it logs you out often and you have to use your member number (it does not even auto fill it) and log in again. Since you use InShapeFamilyFitness to check in it should be instant to get the barcode. And if you forget your member number hope you have it saved!

Second, the navigation is horrible and not intuitive. It could look better designed too.

Third, (and especially because of the auto log out issue) PLEASE make an apple wallet barcode like everyone else. Then when in the geo location near the gym it will suggest to open my barcode.

I like the idea of having InShapeFamilyFitness control your check in experience but tech should make your life easier not harder. It could be much simpler and better designed with features members will actually use.

Check out Equinox’ app.

I have to give InShapeFamilyFitness an extremely low score because it just doesn’t work well at all. When retrieving my member ID after InShapeFamilyFitness forces me to log out, retrieving it via email gives me an error message indicating that I must go through a tedious process just to get it.

InShapeFamilyFitness also logs me out very often, leading to this cat and mouse chase almost every single time I use InShapeFamilyFitness . Please fix this extremely annoying glitch because it takes me a good hour and a half just to get into the gym using InShapeFamilyFitness when it would be much easier for the receptionists to ask me for my name and birth date.

I love the latest version of InShapeFamilyFitness because now I can reserve a class directly from the schedule view! And add it to my calendar! Also the quick-view member barcode to scan in is helpful as well. Thanks for the improvements to InShapeFamilyFitness , In-Shape! Love it and so useful.

I work for a bank and I’m used to great client service because I do that the same for my clients in the bank. What I like when I come in the In-Shape always greet with a smile and sometimes they call me by name which always make you feel special

The ladies in the Lodi Kids Zone are amazing! My son begs to go everyday. This gets me to go to the gym as well! Lol!!! He always comes home sweaty and red-faced from having fun, with a craft or painting in his hands! Thank you so much! Makes it so that my husband and I can work out together!

Customer service and feedback from members is inadequate. As a consumer club closures and removal of services without input from the consumer using the service is inappropriate. It would be becoming of In Shape to solicit member opinions when decisions are being made solely on In Shape’s corporate business interests. For those in the corporate leadership levels, please consider your customers. We are the finance behind In Shape. Thanks!

I have tried to attend a class 4 times at the Monterey gym. Twice the class was cancelled without any notification, sign on the door, note at check-in. We are being asked to reserve a spot, show up early, wear a mask. Can’t In shape do something to let people know when their class is cancelled?! I am upset because this happens so frequently. Others showing up are equally annoyed. If you want good ratings, make an effort to support your members.

DEBBIE who teaches Les Mile Core is the BEST. We need more classes like that, and more classes taught by DEBBIE. She is very focused on proper form and technique.

Same goes for Laura in her Forever Fit classes. She’s the BEST asset you have here!!

Also Chrissy who teaches the low Impact Total Body, is amazing. She as well focuses on safe form and offers a variety of options for all levels and limitations.

Loretta’s Zumba’s are awesome. We need more of HER Zumba’s during the mornings!

I like the l latest format on signing into classes, and easy check in. Way more user friendly.

I’m ready to be good health and be active most of time spent time wife and working up together couple, Keeping 100% together let’s go be Strong Amen!’?

Your pool needs to be up to the specified heat which is between 82 and 84 they told us and the last few times we went it’s been ice cold, please fix this, thank you.

Somebody has to fix InShapeFamilyFitness. I can never make a reservation or check in or out. It always says “error has occurred sorry for the inconvenience”. I have deleted InShapeFamilyFitness and reinstalled it too many times to count. Considering InShapeFamilyFitness is one of the only ways to access the gym it should be more accessible and updated.

I have InShapeFamilyFitness downloaded to iPhone. I was in the club, scanned in was told by rep to go back and reserve. In doing so I’ve had nothing but problems! I’m asked to allow or deny notifications no matter if I accept or decline, I get the same error message “ An unexpected error has occurred please try again later we apologize for the inconvenience. I can’t even get back in!

InShapeFamilyFitness really deserves one star. It’s only good for checking into your local club, which is prolly the most you should expect from it.

Yanni and Micah were so nice and helpful when getting me signed up. They very pleasant and kind showing me how to use InShapeFamilyFitness and reserve exercise sessions.

Love InShapeFamilyFitness . Just wish InShapeFamilyFitness counted the right amount of check ins.

It has a lot of information on it, saves time
Much faster than dealing with someone in person.

This is the 3rd app I’ve been asked to download for this gym in the last year that I’ve had my membership.

Pros: ease on eyes. Seems user friendly after I’ve navigated around.

Cons: too many clicks to get things accomplished that is time waste!!! I’m unable to select option to add class to my cellular calendar. I am unable to invite friends to classes.
Not a customer friendly app when navigating locations to see class options at different local gyms.

Overall: I’m disappointed. InShapeFamilyFitness doesn’t have the features that make for an easy transition for the customer. I don’t think that the impact to customer time was carefully considered when InShapeFamilyFitness was released to replace the other one.

How can an organization release a product to customers that require more clicks and navigation throughout to complete simple tasks?

Does the organization understand InShapeFamilyFitness isn’t effective for people who live on schedules?

I expect more quality and thought into the apps riot to the release. My money and time is valuable, Inshape is the highest priced gym of the competitors and at this point I don’t feel that I am getting what I pay for with regards to the use of products and services from InShape.

I love that when I logged into InShapeFamilyFitness , it also showed me the barcodes for everyone else on my account automatically when I swipe side to side. I can also now update my billing and make payments without having to meet with someone at the club. It still has great information, like the group fitness schedules! Great update.

InShapeFamilyFitness makes it convenient to check in. I would love to see the monthly reward listed on InShapeFamilyFitness at the beginning of the month. Also, InShapeFamilyFitness crashes sometimes at the beginning of the month.

The family login does help because when my crashes my husband or children can sign me in.

This gets the job done....when I have my iPhone. It would be nice to have at least my membership barcode available on my Apple Watch. I often times run from home or walk from work to this gym, and I usually only have my Apple Watch on me more often than not. Would be cool to have cross OS functionality

Love the new app. Super intuitive, day to register and easy to find the class info I need. I also like that I can update my email and account info without having to call them.

InShapeFamilyFitness is great! Straight to the point w info. Registration was easy even without knowing my member information! Super usable and accurate on checkins for the rewards/workout and win monthly contests!

Looks beautiful, but for people on the go, who frequently attend different classes at multiple gyms, it’s a nightmare! Takes too many clicks to navigate and see scheduled classes. You no longer can save your favorites and set up a schedule for the week! Truly disappointed.

Frustrating having to download new apps instead of just updating the old one but ok I’ll do it. Some features like the ease of use and all of my family’s cards at the top are great. However I hate that I can’t add classes to my calendar the way I could with the old one.

I miss being able to look at all the classes on a given day across different gym sites in my area. I have to go to each gym individually. This is something we were able to do on the old app. I just don’t find InShapeFamilyFitness very intuitive.

Functionality of app does the job and looks aesthetically pleasing. However, InShapeFamilyFitness has been crashing every single time I open it for at least a week. The bugs definitely need to be worked out.

InShapeFamilyFitness is not working ever since it was updated last week. I go to open it and it immediately closes. You would think a company as big as them would have fixed this by now

PLEASE add the “favorites” option, where I can see schedules of multiple gyms in my area.

I go to more than one gym and the new app does not have this feature, it is so inconvenient to have to change my location multiple times and only see one location’s schedule. Thank you.

Looks fabulous!!! My only question is how do you change your location, so you can look up the class schedule?

Super easy to download ( thank you!!), love the Fit Club status, it’s easy to find classes, and love that I can update my profile. So cool! Nice job In-Shape!!!

In the old app you could pick your locations and the types of classes you are interested on. At one screen for a given day, you can see the location, time, and who is the instructor!