Matipay app not working? crashes or has problems?

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Last Updated on 2023-12-14 by Matipay S.r.l.

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App has problems

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Common Matipay Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Matipay app on iOS and Android devices. Solve all Matipay app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Matipay iPhone Issues and Solutions

Matipay iOS app crashes, not working, errors
Matipay iOS app network issues
Matipay on iOS has black/white screen

Matipay Android App Issues and Solutions

Matipay has errors/crashing/not working
Matipay server network connectivity issues
Matipay has black screen

Matipay iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Matipay app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Matipay app crashes or not working on Iphone (iOS):

Close and restart the Matipay app on iPhone
Update Matipay app to the Latest Version for iOS
Uninstall and reinstall Matipay iPhone app
Update your iPhone to the latest iOS version

Fix Matipay on iPhone unable to connect to server/internet connection issues::

To resolve Matipay network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Matipay black/white screen (blank screen) on iPhone:

Follow the Matipay iOS app troubleshooting guide Here →

Matipay Android App Issues and Solutions

Fix Matipay not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Matipay app issues:

Force Stop the Matipay App
1. On android, goto "Settings" » click Matipay app. » click "Force Stop".

Update Matipay to the latest version on PlayStore

Clear Matipay App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Matipay app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Matipay.

Fix Matipay unable to contact server/ Matipay internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Matipay » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Matipay » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Matipay on android.

Solve Matipay black/white screens issue on Android:

Follow the Matipay android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Matipay S.r.l., developers of Matipay.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit MatiPay Website

Privacy Policy: https://www.matipay.com/it/matipay-privacy-policy/

Developer: MatiPay

About this app

To recharge with coins: connect to the vending machine by bringing the phone close to the this app payment module and wait a few seconds: the orange LED will light up. Is the led orange? You are connected! At the end of the recharge procedure, connect to the distributor and select the product you want to buy! this app app, your smart break! Do you need support? To recharge by credit card: click on the ""Recharge"" button on the Homepage and enter the data from your credit card. App this app is the payment system that enables you to purchase in a few simple steps from vending machines using your IPhone. Insert the coins into the coin mechanism and the credit will be updated in real time! Matipay is compatible with all distributors where the this app payment module is installed: where you see the this app logo, this app is there! Do you want to buy from vending machines but don't have your wallet? Don't have coins but fancy a coffee or a snack? - Start buying directly from the this app app with your IPhone! How can I top up my virtual wallet with a credit card? Contact us directly from Matipay , click on Support to receive our support!