PokerStars Poker Real Money Reviews

PokerStars Poker Real Money Reviews

Published by on 2026-03-19

🏷️ About: Play Online Poker with PokerStars! The Largest Online Real Money Poker Site! Available in PA, MI & NJ. New Customer Exclusive Offers Available! Download the app, tap “My Rewards” and open the “Challenges” section to see your offers! PokerStars promotional Terms & Conditions apply.


       


Is PokerStars Poker Real Money Safe to Use?

We Investigate the app owner's website (Pokerstarsmtairycasino.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
66.9%

😎 Positive experience
33.1%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 28,961 combined software reviews.

Is PokerStars Poker Real Money Safe?
PokerStars Poker Real Money appears generally safe, but use with caution.
33.1/100

  Safety Analysis »»

Is PokerStars Poker Real Money Legit?
PokerStars Poker Real Money appears legitimate, though exercise caution.
33.1/100



Read 20 Customer Service Reviews 😠💢

4.3 out of 5
Not possible

Let me start by saying I understand poker has its bad beats and lucky hands and that it is of course gambling. That being said I’ve been playing poker for 24 years, I worked at a casino for more than 6 years and I have never in all that time seen the amount of bad beats and runner runners that PokerStarsPokerRealMoney gives to people! It’s gotta be 80-90% of the time you’re losing a hand you seem to pull the 1 or 2 cards that you need to win. 98% chance to win the hand and more than 80% of the time you lose the hand! It’s absolutely absurd and like I said I worked for a casino! If it wasn’t for boredom I would delete PokerStarsPokerRealMoney quicker than it took to download it! It’s a mathematical improbability to see that many bad beats on a DAILY basis! I’m just glad that I don’t put a ton of money into this like some other people do! If you don’t like getting screwed regularly and losing hands regularly that you have more than a 90% chance to win than I don’t suggest PokerStarsPokerRealMoney! Also if you’re easily angered and don’t wanna break your phone or computer stay away from poker stars! That doesn’t even include the times you get “timed out” or your location is lost and you get blinded out! That would be easier for me to handle than the mass amounts of bad beats this games gives on the regular!

Very Sketchy App

I’m up money so I’m not just writing this because I’m down & I also use a lot of different poker sites/services. But PokerStarsPokerRealMoney is very sketchy and I’m not sure how they get away with is. The algorithms favor people who play like idiots and they know will keep dumping money into the site. I’ve never seen such terrible bad beats & awarding of stupidity across all poker platforms I’ve ever used. I won 2.5k in a tournament and the next day I was sitting on a big stack in the same tourney and got pocket A’s and flopped a set and called an all-in against someone with gut shot straight draw and they hit a runner runner flush. That happened three times in the same tournament one of the times giving the person a runner runner full house to beat my flopped flush. I know that’s part of the game, and usually don’t complain, but the stuff against me I’ve seen after winning a large pot is very suspect and someone needs to look into it. Just be aware when you’re playing on PokerStarsPokerRealMoney and know that the algorithms they use are set up to keep you depositing money so they can make a buck. You’re much better off using a different poker platform. Just trying to save you the frustration and money. They also take a much bigger percentage than any other platform. Just be aware please.

Exaggerated hands to increase rakes

I know variance is a part of poker. A 14% chance your opponent wins a hand after shoving is NOT a 0% chance. However, Pokerstars online poker boards are extremely exaggerated. What I mean by that is on a board where someone has the nuts it is very likely another player has a hand too strong to fold. For example, QQQ99 over 999QQ.
I get it. Bad beats happen. But continue to play long enough and youll see a ton of boards in short spans of time where a flush hits when someone has a set.. or a higher straight. Too frequently. Like… playing live poker youll never see it. I started playing a few months ago and have hit Quads 4 different times.
My opinion on why? Two players going all in and going to a showdown produces a larger rake for Pokerstars.

Pokerstars will claim their decks arent shuffled mid hand… and I believe them. The issue is that it isnt completely random… it’s set up for money to be dumped into the pot.

Never again

Beware … PokerStars has a bizarre grift going whereas when you make a deposit (I believe after one makes a significant withdrawal.) they block you from withdrawing your funds should you become aggravated with the wacky hand results coming from their algorithm. They claim it’s their financial system administrator that disallows this (Something they claim is necessary to reduce the stress on their system caused by repeated transaction cancellations, which makes absolutely no sense to me.), but what kind of customer service permits a system to essentially keep your money until you (hopefully) lose it all. I have come and gone several times when broken and taking a break. It’s highly suspicious when it suddenly becomes an issue after you score a nice win and have the balls to make a withdrawal. As soon as I lose what’s left, I’m gone for good. At least a brick and mortar casino allows you to leave whenever you want with your money!

Scam

If I could give them zero stars I would. Per the withdrawal policy, if you request the withdrawal to go to PayPal it’s done within an hour. I was waiting on $300. They transferred my initial deposit back to PayPal of $100 within seconds. Hours went by and didn’t receive the rest. Did live chat, it’s pending nothing we can do. Hours later the same answer. Then it’s on hold because my PayPal info doesn’t match my PokerStars info which is a lie. So there is no problem sending my initial deposit back but to send what I won is now a problem. I was then asked for a picture of my ID, a picture of me with my ID, a utility bill with my address and a screen shot of my PayPal account with my address. I sent it over. Now over and over again I get the “the info is with the payment department we can’t do anything they will get back to you when they can” Take your money elsewhere. These ppl are scam artists. I already have a call into the NJ gaming commission.

Withdrawal is impossible

Once i tried to withdrawal funds i started getting a series of “run around” emails. First it claimed i had deposited funds recently, which wasn’t true, so my withdrawal had been frozen with a 10 day deadline to respond and my withdrawal funds were locked. No email address provided in the email “do not reply to this message” notice. I responded by logging into the online support. The support said my issue would get “escalated” and instructed me to wait for an email. I get a second email saying my withdrawal was rejected because they wanted a copy of my license and credit card. No link to provide docs. No email address to respond. The help center links on the website for “verification” and “upload necessary documents” go to dead pages. I am fearful of uploading more sensitive information as the website is based in malta. It feels like identity theft. Online support is not responding to additional requests for instructions to verify my account.

Save your money and well-being!

These guys are con artists. I have been playing poker since I was 8(uncle is a pro out of Kentucky). Obviously there are bad beats in Poker, but this software is rigged and or flawed so dramatically it’s ridiculous. You can play 100 hands where you are 95% odds or better to win the hand and I can guarantee at least 90 of those hands you will lose. If you are a good player just save your time and energy. This site is built to let fish win because they will keep dumping their money in this sham of a site. Multiple connection issues as well. I can’t count how many times i’ve had PokerStarsPokerRealMoney freeze and then lose a huge pot because my hand folded due to a “time-out”. PokerStarsPokerRealMoney is awful in every way, and these guys shouldn’t be surprised when a massive lawsuit hits them. I have started gathering evidence via screen recording of these blasphemous beats one after another. 70% of the time the flop is paired as well. Have you seen that happen anywhere else? Just a joke.

Maybe the worst poker app

Forget for a minute the highly questionable run outs, the tiny player pools, and the high rake/low rake-back. All of those things are here and make playing on Stars your worst choice for NJ poker. But beyond the platform shortcomings, this might be the worst performing poker app available on mobile.

Aesthetically, it looks & performs like something on a Gen 1 iPhone. Manually typing out a bet is cumbersome and super easy to fat finger. If you show your cards after a hand, they won’t show in the hand history, but if you muck your hand it will show in history (makes no sense). If you sit out a few hands, and then come back, the chat is no longer available to you. There’s no table choice, so if tables are full and you want to play, it forces you to a new table instead of letting you waitlist at one of the full tables. Often you won’t be able to open your rake-back reward box. The list goes on and on.

Oh and they have an egregiously bad sit out policy…players can sit out for ten minutes, with no cool down. So you’ll often be playing 3 or 4 handed, as players will sit out for ten minutes, play a hand, then sit out again. This is ripe for collusion.

With all the money they make, you’d think Stars would hire some competent developers to upgrade their mobile app. But nope, this is just a straight up, bare bones, bug-riddled cash grab.

Go with one of their competitors. Avoid this platform at all costs.

Complete Scam Happening

Do not use this site. Do not play on this site. There is a handful of guys that play in the $2.50/$5.00 and $5/$10 Game, and they know each other and they communicate with each other while they are playing and they will take all of your money. It’s not difficult to see how it’s being done if you just open your eyes. because as soon as you get on the game in the evening, not in the day. In the evening, as soon as you get into the game/table, and you are a newcomer, within two minutes and empty table, within one minute that table will be filled with all the same guys. if you play more than one table, and you get into a game where you are, the only person sitting at that table, waiting for people to enter, that same group of guys will jump in that game as well. I am speaking to my lawyer, because I have been documenting this and recording it, and going to be filing a lawsuit against PokerStars.
Also, going to be filing criminal charges against six of the players on the game.

Don’t play here

This is entirely random, and stacked. I have been both the benefiter of said stacked nature, and taken it in the keister. This is NOT a random distribution when it comes to their RNG. Zero chance of that. The way to play this software is MAYBE once a month. Come back, play a bit. Enjoy the tilted RNG in your favor, and then stop. Cash out. At the very least double your money and cash THAT out before you get felted under the most ridiculous of circumstances. This is how I play here. It never fails. Go on a hot streak, build a stack, and then watch yourself flop a boat while the other guy manages to table 4 of a kind. Every time. It’s a formula that I have now been witness to time and time again. I’d suspect the house has ‘players’ who benefit from these impossible RNG situations. They just want you to rake it up against the other sheep until it is your turn to be shorn. It is not what it once was. Obvious scam if you play here long enough.

Great Site till it isn’t !,

Had to change my credit card information, support sends you in circles, asks for a screen shot from an email that won’t accept a reply. I finally quit site loosing $1500 in the process. They have rules about credit cards don’t tell you what they are then are completely unhelpful when you try to resolve problem. No Phone line available if you want to work through problems. Email but won’t take reply emails so you can’t resolve issue. Chased my tail for hours trying to fix an problem only cashier support can fix and you can’t converse with them. Broken system designed to frustrate customer. Told I had to delete old credit card to update new one, but no instruction on how to do it, would accept deposits from new card but not withdrawals. Hmmm seems a little suspect, will be filing a complaint with Michigan Attorney General. Try another site one you can call on the phone. Chat is useless just sends you to someone else who is just more unhelpful. Try a different site……….

Restricted account

I recently joined PokerStars and went through the information process to proceed to play. At first I lost I then withdrew more money from my account and continued playing I then received a message saying my account was randomly selected for investigation purposes and they had to verify my info. I live chatted with an agent who could not help fix this matter because he said it had to be fix by security. I emailed the security department and they requested more info to verify who I am such as photo I.d, copy of utility bills and bank information. I was a little skeptical about it but proceeded with what they asked for. The security department doesn’t respond confirming that they are handling the issue. They do not have a phone number to call in case of such matters. It’s been a few days now and I haven’t heard anything from them but I have been emailing them at least 3x’s a day asking for them to remove the restriction so I can withdraw my funds and cancel. They really should not try to take people money like this hoping people stop trying to retrieve their funds and give up. Not me I want every cent that’s mine

Don’t waste you time or money

After looking at a lot of casino apps for PA, I decided to give Poker Stars a try because they were offering to match your deposit you to $500. I deposited $250. I guess the fine print said you don’t really get the match until you play a lot more, not even sure how it worked, but it had a progress bar that barely moved while I was playing. They gave me about a month to fill the progress bar to actually be able to get the $250. Also I could not even withdrawal my initial $250 until I filled the progress bar or forfeited the $250 match. Initially I had beginners luck as within a few days I went from $500 to a little over $1000. Still could not withdraw any of that unless I forfeited the $250 match. I continued to play loosing and winning until today. I had $850 and within about 3 hours I am down to $1.80. You read that right, $1.80. So in about 5 days since my $250 deposit and their $250 match, I went up to over $1000 to down to $1.80. Very disappointed. Cant wait till I can go to an actual casino again. I have never in my life lost $850 in 3 hours in a real casino.

Don’t dare win money!

I’ve played poker and casino with stars for years. I’ve done ok with poker and naturally lose a lot in the casino. You’re supposed to lose that’s fine. Well recently I won over $20k in slots and both my fiancé and I won a handful of poker games. Then she won $5k in the casino. We’re VERY careful not to play poker at the same time because we live together and we know what trouble that can be. Thankfully we cashed out all but $1,000 before the locked both of our accounts with no explanation. They said it will take a few minutes in PokerStarsPokerRealMoney but then I emailed them and they said several days. Today is a week with no response. No access to MY money no explanation why. I JUST emailed again and they sent the same reply except this time the put “several days “ in all caps. Still we’ve done nothing wrong and haven’t told what they think we did. We’re just locked out. When I was losing everything was fine. Now I’m ahead and they’re sour grapes. So go ahead and play because you probably won’t win but if you do cash out fast! I’m glad I did because they locked the account up 12 hours after the win.

Stay far away

Downloaded PokerStarsPokerRealMoney 4 days ago and I’m already done with it. After depositing for the FIRST TIME, PokerStarsPokerRealMoney gave me a notification in which I was “randomly” selected for a security check, in which I had to send 6 different documents. During this fiasco my original deposit was locked up with pokerstars and I couldn’t withdraw it whatsoever. After a frustrating back and forth with their security department, my account was unlocked. Forward to the next night, I deposit money once again and about 5 spins into my game, I’m hit with another “random” security check. This led to me being locked out of my account for the 2nd time within 24 hours. How random that must be! If I didn’t think it could happen again, tonight my account has been locked once again for a random security check, which must be indeed random for the sole fact I was targeted 3 times in 4 nights. Hard to enjoy an app when every time I deposit I get locked out of my account. The cherry on top is their lackluster and knock off slot games which have a non existent RTP and will vacuum your money. I will be sticking with betmgm and DraftKings, apps who don’t lock you out of your account and hold your money hostage.

No place to report bugs

More of a big report than a review but I don’t see anywhere else to report it. If you do not wait to log in until the entire app resources have loaded, login fails and you have to close PokerStarsPokerRealMoney and reopen. When PokerStarsPokerRealMoney is loading, the login button is visible/available. It should work if the button is there. Hide or disable until all necessary resources have loaded. I see there was an update a week ago but it didn’t include a fix for this and it’s been doing it for a few months now. It did not used to be a problem in the past. I wouldn’t be able to help with which update introduced it though unfortunately.

They recently responded telling me to contact customer support lol. Customer support cannot fix your bug, maybe talk to your devs.

I have cleared cache, uninstalled, reinstalled, etc. I’m a dev myself, nothing from the user end will fix this.

1 star bad beat advice

It’s ok but try to play mostly bad hands that they allow to win when all the chips are piled in center(all in) (9/8s, 7:7, k and q clubs for ex) one time I had American Airlines( pock rocks) and this one guy has double crabs and whacks the flop. (333) I’m all in and he jams over the top and bang 6-6 with flop 6 and daddy scoops a nice pot if you ask me. So see first the worst hand is winning but then the worst hand won again so just be ready. They do stick to good math when they pick who wins, so if you are the favorite you WILL win when it’s your turn. But mostly they let the worst win but only if it’s like you flop two pair and they give them a flush. Which math would pick too so it’s fine if the stars( lol) align when they pick them. But they DO pick the worst hand the most so it’s cool though. Raise extra big with Pre JJ and check/call/limp cowboys-rockets for spicy action. Tilt the Coolest app too.

Great slots but horrible customer service

I win more playing slots on Poker Stars by far than any live casino. I have won multiple multi thousand dollar jackpots for $1/2 bets. What I love the most is you don’t have to bet a lot to win a pile. The only downside is their customer service and rewards chests. I play a lot and when I get a chest it usually has a casino bonus which is awful. They should just give cash back in the chests. Lastly, if you have any problems, questions, or concerns their customer service is lacking.I also play a lot of online poker here in PA and they are the biggest site. They know their the biggest game in town so they will use that to their advantage. I highly recommend playing their slots but if you have any problems, don’t rely on customer service to help you out.

17-yr poker veteran review

I’m 33, been playing poker since 16 and profitable nearly as long. As for PokerStarsPokerRealMoney, I play the tables 6-12 hours a day between mobile and PC. Honestly it’s a 4-star app, but I chose 5 to try and offset the droves of angry players who came here to vent after their bad beat. Anyone can say, “I only withdraw…” so I wouldn’t put too much stock in those words. Never bet more than 5% of your bankroll and you’ll never go broke… I mean, unless you’re an incredibly unprofitable player I suppose. To figure out 5%, divide your money by 10 then 2. (Move a decimal to the left and cut in half) If you see someone complain about how fast they lost money, you can be pretty sure they didn’t follow this most basic rule of gambling. After thousands and thousands of hands here, I’m quite sure there’s no fishy business. Action flips and beats happen in real life too, I PROMISE! Catch me on the tables -Valeyn

Poker (two) Stars

My chief complaint about this site involves the three player tournaments called Spin and Go games. First of all, the payouts are almost always the minimums. Then there’s the fact that once you register, unless the tournament begins immediately, unlike the WSOP sight which posts the number of players still needed for the game to begin, which is a nice feature, with this sight you have no way of knowing if there are even any other players even registered. Lastly, it also appears that some of the cards that come out, especially on the River, do so completely by chance. Highly unlikely outs seem to come out a disproportionate number of times which favor weaker hands winning pots which the percentages indicate they would be unlikely to win under normal circumstances.



Is PokerStars Poker Real Money Safe? 🙏

PokerStars Poker Real Money appears generally safe, but use with caution. JustUseApp Safety Score for PokerStars Poker Real Money is 33.1/100.
This assessment is based on our NLP analysis of 28,961 user reviews. Combined with the app store average rating of 4.3/5.


Is PokerStars Poker Real Money Legit? 💯

PokerStars Poker Real Money appears legitimate, though exercise caution. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for PokerStars Poker Real Money is 33.1/100 .
This conclusion is based on analysis of 28,961 user reviews.




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Features

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