UFB Direct Reviews

After spending a great deal of time setting up this account and funding the account, I have begun the process of withdrawing all my funds from this bank. Something is just not right with them! UFBDirect is buggy, the website would not allow me to associate another bank account with this account so that I could transfer funds, they have all kinds of limits regarding fund deposits as well as withdrawals and secure messages to them are simply not responded to. I have never had such an experience with a bank! Their high interest rates that are offered are simply not worth the hassle of all the crazy rules that require a rule book. I’ve simply had it with them! Mobile deposits that I made were not accepted because I didn’t write what they “require” on the back of the check however they don’t even tell you that the check was not accepted! When a check is accepted, it doesn’t even show up on your activity right away - it doesn’t even say “pending”! One has to wait for them to send an email stating that it was accepted. I’m done with UFB- Axos bank. I hope that this helps another consumer from wasting the time I have wasted.

Just downloaded UFBDirect, shocked to see its 5 star reviews, once downloaded to my iPhone 13 when clicking through the Q & A section it glitches on half the drop downs, when clicking the menu button top left(3 lines) couldn’t even click on Alerts to set up a few on my account. The only one that worked was the logout button. From main screen when you click “+ Tile” at top right, once it opens there’s no exit button, back arrows, the page doesn’t even properly adjust to my phones screen. So have to exit out of UFBDirect completely to get to main Home Screen! So disappointed with UFBDirect. Basically the only thing UFBDirect will do for me is to view my account balance.

I signed up for a savings account because of the 4.21% APY, but the first almost week of having the account, it showed the APY was 0%, which made me hesitant to fund it (and im glad so).

On top of that, whenever I try to fund the account, it would continuously ask me to link a bank account, which I’ve already done. My balance from the other bank is already showing through UFB, but it still wouldn’t show as an option to use it to fund. (The 5+ double verification text messages from my bank can confirm)

The third thing was, the balance from my linked account is 5 days out of date. It would show me balance that I have already paid off days ago, and when I try to update it, UFB says there’s an error connecting to my bank.

Fourth, the Siri help robot was of no help at all, why have it?

At this point, I haven’t even been able to fund my savings account yet and I’m hoping the company deletes my account for not completing the process.

When you get the UFB/Axos account you are to make a deposit to keep your account. The website nor UFBDirect would allow me to make a deposit from my bank account that I have had for 4 years- always in good standing. Because that wouldn’t work I tried to mobile deposit a check on UFBDirect - which they said was acceptable. However, they then said my check was fraud and closed my account the next day. Now I have a perfectly good check that is endorsed to them only - as it has to be for mobile deposit and I have no where to put. So thanks for wasting my time and over complicating things for nothing.

UFBDirect looks and performs like it was designed for the original iPhone and hasn’t seen an update since. From irritating login issues, to difficulties linking external accounts, to EXTREMELY long wait times to transfer money into your account (6 days and counting), UFBDirect and bank fail at every basic feature you would expect of a modern online banking experience. There’s nothing more frustrating than seeing your money withdrawn from an external account with ZERO indication that it will be in your UFB account for days on end. Once my painfully slow deposit clears and I have access to my money again I will no longer be using them!

UFBDirect starts with a cryptic error about needing to re-register. I have no idea what it’s talking about. The only options are to fix it or login. “We are unable to find an account with that criteria.” Update: The developer thinks I’m their secretary, and has no interest in fixing their app. UFB would like to paste from iTunes. “We are unable to find an account with that criteria.” This page has an error. You might just need to refresh it. Error in $A.getCallback() [Error during LWC component connect phase: [Can't find variable: HTMLEmbedElement]] Failing descriptor: {ltng:outApp}

This page has an error. You might just need to refresh it. Error in $A.getCallback() [Error during LWC component connect phase: [Can't find variable: HTMLEmbedElement]] Failing descriptor: {ltng:outApp}

Opened an account because of the high interest rate. It had me link an outside account so I can view all my accounts from UFBDirect. Fine. I linked the account. Then it asked me to fund this new account. It asked me again to link an account to transfer money from. Its the same account I linked before, but this time it tells me there’s an error and to try again. This error has been popping up for weeks since I opened the account. If I can’t count on UFBDirect to work when I need it to, it’s too risky for them to hold my money. Closing this account

It took forever to get the account open, and I ended up making it an individual account rather than the family trust I wanted because it was simply too complex. They want notarized documents and an upload of the full trust. I have many other accounts at other banks, and credit unions and I’ve never had to jump through so many hoops.

Once the account was opened, linking outside accounts, so I could make a transfer became problematic when the link simply would not happen and eventually time out. The deposit limits seem arbitrary. I’m not sure it’s worth it for the few extra basis points in rate.

Setup, transferring money in, and interest are great. However, I had a situation come up where I needed to pull money out. I’m telling you, I tried 5-6 different ways to pull money out and each way was rejected. First, the do not transfer the money from a savings account with any personal information so most banks will reject the transfers due to fraud (my bank actually thought it was fraud). Second, the customer service locked my account due to something they thought was fraud, I called and confirmed it was not but my card remained locked. I actually had to file a case with the BBB to get my money unlocked. Overall, not terrible but does feel a little off. Oh, The atm limit is super low and it takes DAYS to get a limit increase.

Pull it together guys. Nothing screams "don't trust them with your money " better than a buggy app and huge delays in customer service responses. Whoever is in charge needs to up their game.

One example (just one): show only ufb direct accounts? Okay. But every single day it resets. Stop showing my external transfer account balances as part of my assets? Thanks for telling me to delete and you'll still be able to transfer. Okay customer service. Will do. Next day I can't transfer funds.

Invest in your app. Invest in your customer service training. Don't penny pinch because people have other options!

I tried to open an account and link my bank for transferring funds, but the transaction process never works. I’ve been trying to reach someone by phone who can help me — for two months — and still cannot reach someone. I was considering closing my account as I’ve only been able to deposit $25 by my banks outbound sending system but I cannot link my account to pull the money back into my bank account, so they are going to charge me $10 to close my account and mail me a check for $25. What a horrible company and I never should have chased the 5% savings rate. BrioDirect and Ally Bank are much better options and the rates aren’t that much lower.

For context I use Alliant Credit Union and USAA online banking.

I currently receive 3.1% interest at ACU and was interested in UFB and it’s 5% interest rate. So far both ACU and USAA have a much easier app and deposits and withdrawal transfers are immediately credited, UFB makes you pay wait 3-5 days so definitely a strike.
I was able to easily add my ACU account to the UFB app but haven’t been able to add USAA even though USAA has approved UFB Direct for transfers to, go figure.

Mobile app Deposits on UFB Direct are as good if not better than my other two banks… EXCEPT…
When you endorse your checks if you don’t write FOR AXOS MOBILE DEPOSIT ONLY it will reject the deposit after 3-5 days. My other banks have never done that.

I haven’t pulled the trigger yet and fully funded the UFB Direct account yet because I just don’t trust it enough.
It hasn’t been a very perfect experience and that I can’t easily add one of my accounts is definitely a red flag to me.

Still investigating and will update. So far for the additional 1.9% interest it’s not worth it.

The interest rate is great, better than other banks for sure. For me the only downside is that there’s no quick way to send money like with Zelle but it’s not a big deal as we mainly use it for savings. I like the way UFBDirect is designed it’s very user friendly. A big downside is the customer service. I’ve had to call for several issues and the reps have never been nice. It’s seems they don’t have a clear understanding of how to troubleshoot issues. Everyone I have spoke to have been rude and unhelpful. I was better off finding a solution myself. Would give 5 stars if their customer service wasn’t so awful.

I like it. However, the transaction processes are very slow, Like takes about 2-3 weeks at least to show up in the account. Also, difficult to track interest percentage amounts. In addition to that, do not like the online chat AI here when compared to other online banking systems. Never got assistance from humans other than robo…🤖
Robo says they will transfer for more assistance to help me, but never got it.

The IOS app is terrible, constantly saying “cannot connect to server” or “Sorry our servers aren’t available”. This has been going on for 3 weeks. I want to continue with this bank due to the high APY, but lord UFBDirect is bad. Half the time UFBDirect screen is glitched clear off the screen and the other half you go to select something and it chooses something other that you chose. This is the only app on my phone that acts like this.

I also don’t understand all the bad reviews. Been with UFB for a year now and the rates are great…been at 5.25% for some time now. Once needed a wire out funds and that was easy as well. UFBDirect and website are good. I will say, I had to reach out a couple times to convert my account to the higher rate savings account but that was easy with a secure message on the website which they responded to and took care of immediately!

Great online bank! Was with discover bank before but their rates are about 1% lower!

I recently opened a money-market account with an APY of 5.25%. The process of opening an account is incredibly simple. I linked my checking account, transferred funds, and awaited the yield of interest. Overall, UFBDirect usage is robust, it’s easily navigable, and offers the benefit of convenience. Highly recommended to others to do business with this company.

Typically I log into the UFB website if I’m on my iPad, but occasionally I’ll use UFBDirect as it’s faster to log in and check a balance or a transaction.

Maybe it’s just a pet peeve of mine, but I typically use my iPad in landscape orientation. The UFB Direct App only seems to work in portrait.

Other than that, it’s a very good bank with very competitive interest rates for savings.

How can I complain about a bank that gives me the most interest on my money as opposed to my zero interest checking accounts? Have not found a better place to put my money that I have pretty easy access to and more interest than anyone else will pay.
Happy customer

UFBDirect has all the details and options I need at my fingertips. I especially like that I can see how much interest I’ve accrued on a daily basis, how much I’ve earned YTD, and how much I earned last year. These details make using UFBDirect enjoyable and motivates me to log in every day to check my balance. Customer service is fast and easy to talk to. Keep up the great work!