Contact Enfamil Support

by Dzesikaw

I have no idea why this app has such a high rating when there are so many issues. I can’t do any of the following: submit receipts as proof of purchase for the $30 credits they claim to offer (I’ve tried multiple times), redeem points for the $5 reward they claim to offer (email address must match venmo but they don’t give you an option to change it), etc. I have also had issues with ordering through the app (I was sent only 12 bottles of formula when I ordered a case of 24). I spent hundreds of dollars on Enfamil formula from Target and was unable to submit any of my purchases to be credited as points in the app. I specifically stopped buying formula from Target and started purchasing it through this app instead so I can get the points and rewards and yet I am unable to redeem anything. I am so frustrated with this company. Unfortunately my baby needs this product to live so it’s not like I can just stop using it, and I think they know that so they must not care as much about making the app easy to use and user friendly. It’s a shame and it will make me consider using another brand when baby number 2 comes along.

by Aisee

I had 7900 loyal points and thought I could use it to get my little one (now 1yo) a formula (free or discounted). So the way it works is, you have to go to check your points and hit redeem and choose the product, but when the product is out of stock, you would not know until you see it in your bag/cart, just like in my case. The points have been deducted right away even before I can use and it has been 4 days and I have not seen it credited back to my account. I tried to keep sending them emails (3 to be exact) through their website and app, and I only got one generic response, they are experiencing longer time to response than usual. I feel like had been snatched with my loyal points. I know that this is just a privilege, but the loyal points is their commitment to their loyal consumers, which really helps because formula milk powder are really pricey! To my point, there should be an option for consumers to credit back the points or not to use thd points before proceeding to placing the order.

by Screeeeeee!

My daughter is about 4 months old. We’ve been giving her gentlease since a few days after she was born. I bought over $100 worth of formula the other day, and my receipt was deemed ineligible because while I was buying the Enfamil, I also bought 1 coconut water. Despite the receipt very clearly differentiating the 2 separate products and the amounts, it was still deemed ineligible. I have emailed customer service, I got no response. Not that it matters, the rewards that are redeemable have nothing to do with buying more formula. Just doodads from what I can see. Complete Fail on your points redemption system, Fail on customer service, Fail on rewards. I’m switching to Similac Pro Sensitive. Seems to be easier on her stomach, and it cost less, and they have an actual rewards system.