Contact MOVE Support

by Mokattt

The app has a lot of issues right now. When I first installed it, it loaded fine but it told me EVERYTHING required premium access (even with the 7 day trial). So I signed up for 1 month and after several days it still told me the same thing. I did all the typical trouble shooting (sign in/out, uninstall/reinstall, restart phone). CS said a new update came out, didn’t see it so I just tried reinstalling. Now NOTHING will load. My 7 day free trial ends in a couple days and I haven’t even been able to use the app. So I canceled the subscription before it charged me. With that said, it seems promising. I liked the layout the first few days it loaded - it was easy to navigate & aesthetically pleasing.

Also, LSF is currently running a giveaway requiring people to leave 5 star reviews of the app to enter. I feel that’s really disingenuous & could mean a lot of the reviews here aren’t true. That’s another reason I cancelled my subscription.

by Andrea Tackett

Originally I gave this 1 star because I couldn’t get the app to work on my iPad but after uninstalling and reinstalling the app a few times the format seemed to fix itself. However then I had the issue of the screen being cut off on some features such as the daily 10. It was only showing the picture of the move, but not the side buttons I needed to skip to the next move. Again after closing down the app and restarting it then I finally showed the whole image. My only other issue I have with the app so far is when you start one of the videos onto app if you go to tap the video to pause it then you get bumped back to the video select screen and have to start all over.
With 3 kids I need to pause my workout at times but I don’t want to restart the video every time I need to pause.
I do like the look of the app and the having the workout moves shown for me, as well as the trackers, but here are things that need some adjusting with this new app. So 3 stars for now.
Katie please look into fixing this so I can change my review to 5 stars.

by Def1996

I really like the exercises and the idea behind the app. However the app is lacking functionality for new users. There is no intro for new users: no walk through the app and no explicit explanation of what exercises to do/how many to do per week. You can track your water, but when I add water for the day there is no way to see how much you have actually consumed, so since I can’t visually see the water amount compared day to day it kind of seems pointless. The videos are cool, but there is no way to cast videos to my tv, which is frustrating when I have to get on and off the ground during exercises so there isn’t a good way to set up my phone. The app also does not work well on the iPad, so that wouldn’t solve the video issue. Also, it would be nice to have a community feed In the app to discuss with other users daily (outside of the Facebook group). The workouts are really great, but I think that the app takes away from that. Hopefully a new version will come out with updates.