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by Rice14

Half of the time, the instructor is facing profile, even though you’re supposed to face towards the camera always. Was confusing at first, and there’s no indicator to tell you to re-orient yourself - it just stops counting.

On iPhone 12 mini, half the exercises don’t track at all. No info that you’re doing it wrong, just zero tracking no matter how hard you try. You exert more focus on whether the number of reps on the app are going up rather than your form.

On top of all that, on the very beginner exercise, after 15 minutes of frustration trying to do the exercises in a way that the app will properly count them, the app CRASHED at the conclusion of the program, and none of the progress was saved. According to the app, I’ve done zero exercises. Extremely frustrated.

by JefrVS

This app is so great, then it stops tracking you. You end up over exaggerating moves, changing the location of your phone, inevitably getting so frustrated that you stop mid workout to try and help some people avoid the frustration by writing a review. I like the short workouts. I don’t have much of an excuse to say, “I can’t workout for 5 minutes” but when that turns into 10 minutes trying to get this to track you, you would rather spend your energy throwing your phone. Then you remember, it’s the app designers that can’t figure this out. I’m trying to let off some steam by working out, but here I am applauding your faulty programming and some high school coding project. Bravo.

by I Love Downdog

I really wanted to love this app! While we’re isolating in the midst of COVID, it seems like a dream to have a trainer give you real-time feedback about your form. I did a couple of workouts during the one-week trial and then signed up for the annual subscription. Unfortunately as I started using the app more, I found the tracking functionality to be poor. It would simply not track my movements and when you are physically pushing yourself to the limits, it’s beyond frustrating to not have your exercises tracked. I contacted customer service, who replied promptly and was very nice, but he gave me like six different things I had to do to make the tracking feature work (be inside, not too close, not too far, pull up your hair, don’t let other people in and out of the frame, etc), all of which are not super easy to do when you are trapped in a house with your family and pets. I tried again with all the guidance and still, app wasn’t tracking my movements. Sooo frustrating.
I was less than a month into my subscription and requested to cancel my subscription and get a pro-rated discount for the remaining 11 months. Sadly for me, the very nice customer service rep says that’s an apple thing and out of his control. Bummer, I’m out the money for an entire year.
I love the concept of this app, but am super disappointed that I have paid a full year for essentially a beta product.