Contact ScreenPal Screen Recorder Support

by Shessokillher

I cannot stress enough how AWFUL Screencast-O-Matic is. It has literally sent me into rage and depression because of how much time and work I’ve wasted trying to use it for school. It freezes constantly— just now I was recording an 8 minute video and had to shut down and force restart 3 separate times. On the off chance that the recorder doesn’t freeze, there is constant lag— each time I press record the video freezes for 5 seconds and then finally begins )meaning I have to edit out the 5 second of silence after each take). The support team is absolutely useless; they just tell you to uninstall and reinstall (even though that achieves nothing). I literally want to rage quit this app 100% of the time I use it. Hope I never have to see it again after this school year ends.

by Esilos44

I had been using screencast o matic all year. It was great, I used to record my lectures for my college classes. I’m teaching a summer class and began to record my lessons. I recorded 3 lessons with no problem about a couple of weeks ago. Then I updated my app. All of a sudden my videos stopped recording after just a couple of minutes and would not save or upload. I contacted SOM support. They asked me to check my storage on my iPad. I have more than 100 GB available and no other apps opened but my PowerPoint. Then I decided to use another iPad and the same thing happened. It’s not the iPad! So I have to record my videos on my computer now, the only issue is I can’t make any annotations on my computer.

by Drew6622

I am recording for educational purposes and when I start recording say what I say and I go to stop the recording and for some reason it was already stopped mid video. Sometimes the audio isn’t recorded for some reason. Once you have completed the video, you have to reload the app to be able to edit the thing you just recorded because the app is wanting you to start another recording. I know this might sound a little confusing, but try the app and you’ll understand. Try and make a video and you’ll have an annoying experience trying to get the phone out of the wall you threw it at all because of the anger issues you did not know about until you started using this app.