Contact Daily Harvest Support

CAUTION! if you select a plan before doing the math for box price, like I did, once you build a box, set up your account, and get to check out, it is IMPOSSIBLE to change your plan to one less expensive. Even chat help couldn’t come up with a way. Even closing the site, going back in and trying to start over only popped me back to the same checkout page with the same plan originally chosen. Even trying to skip the log in didn’t work. All roads led to that same final checkout page. SO BEWARE, pick your plan ONLY AFTER CALCULATING THE BOX COST BY MULTIPLYING THE NUMBER OF ITEMS IN THE PLAN BY THE PRICE PER ITEM. For me, it was a surprise how expensive it was for the “most popular” box, 12 items weekly. Before agreeing to pay, I tried to back out and rechoose a different smaller box (or monthly instead of weekly). Anything to get the bill down to a smaller dollar amount. COULD NOT CHANGE TO A DIFFERENT PLAN NO MATTER WHAT I TRIED. So I haven’t eaten anything, or experienced any deliveries, but I already see a SERIOUS FLAW in the web site. Suggestion to the company: either show the TOTAL BOX PRICE in addition to the per item price ON THE SAME EXACT PAGE, or create a user friendly path to back out of a final checkout page back to a place to change the specific plan now wanted (other than the one first chosen.) I think there is a way to change specific items chosen, but not a way to change the overall plan wanted.

First shipment was on time and we enjoyed most of the food. However, I’m still waiting on my second shipment which is two days overdue. Tried to track the package and there is no tracking info. Just says processing. Daily Harvest is most definitely expensive but I don’t mind paying as long as my order shows up on time. And if there is going to be a delay than how about some communication, or some tracking info that actually tells you something. I also tried to contact someone yesterday and couldn’t get a hold of anyone. These are huge red flags for me and I won’t deal with a company when I feel like I’m taking a risk every time I order. As of right now I’m pausing my account until my shipment arrives. After that I’ll decide whether to officially cancel. My suggestion to Daily Harvest would be that if you’re NOT going to answer your phone or any texts than please provide your customers with some GOOD tracking info.

My box was delivered today and I was home and horrified. The box was all bent up, and it was wet on the bottom. Even opening it up, there were too many bent up things, the dry ice packs were empty and flat and there was condensation on everything. I put a few things away and came back to my dogs licking the floor and sniffing the dripping containers. 😠 I was confused about the flatbread with 2 different directions for preparing the thing. One was a very high temperature for 20 or so minutes with the package on top removed and the other a very low temperature (that my oven doesn’t even go). They both said oven but I didn’t know which to follow. 🤦‍♀️ I got it right away as they rang the doorbell, but it was delivered on Wednesday, early evening. Then I look at my computer and they say that I’m located on a route that only goes on Friday. Well, then why did you ask me what day I wanted it? 🤷‍♀️ I don’t think I want to continue.....