Contact Skincare Routine Support

by TheRealJBFletcher

I’ve been using this app for about a week and it is pretty pretty good! It takes the guesswork out of how to order your routine, and I especially love that you can add your own products. That being said, a major flaw, but not a deal breaker is that there is not option for an ingredients list! It would be really great if you could add a full ingredients list—especially for those of us with sensitive skin or for people who are trying to struck what ingredients tend to give their skin trouble.

I’m also having issues viewing photos from previous diary entries, which is a bummer. I’ve checked all my setting in the app as well as the settings on my phone in hopes of resolving it but no luck.

Also, beware that when you hit “buy” on any of the Deciem products it takes you to an online store that doesn’t seem to have any deciem products in stock, which is a bit sketchy.

by Oishikeopi

This app is sooooooo incredibly slow. I saw other reviews about this and thought it was silly to criticize the app for such a minuscule detail, but BOY WAS I WRONG.

I’m not expecting for things to move in lightning speed, but I feel like I’m back in the 1990’s with the way everything moves in this app: it swipes slowly, types slowly, loads slowly, and even the effects when you tap on items occur slowly. Btw, I have an iPhone X with most recently updated iOS.

I was really excited to use this because it allows me to describe the products I’m using in DETAILS (like ingredients, description, pH, etc.), but I don’t dare input anything else other than product names because of how slow the app is. I gave up on this app after not even using it for a full hour. I fully regret purchasing $3 for this snorlax of an app.

by App Fiend 2202

I’ve tried to use this app multiple times and I’ve even written to the developer about the lag-time within the app. I’m using the most updated version. The slowness renders the app almost impossible to use. This is unacceptable for an app that I’ve actually paid for. I have many free apps that run much faster without any noticeable lag.

For example, I will check a box for an item in my skincare routine and it may take several seconds for the check mark to appear, if it ever does. If you click it again, the check mark will appear after several seconds only to disappear after flashing onto the screen momentarily.

Also, I want to scroll down on my list of items to include more things in my routine and the scrolling may take 10 seconds just for the screen to budge.

Any items other than DECIEM need to be entered manually. There’s no way to search and copy items that have been entered from other brands that another user has already entered. So that can take time if you have several things from other brands.

Overall, it’s been a waste of time (and money) because I’ve spent time to enter many custom products and I can barely use the app to make a regimen.