Contact Star Trek Fleet Command Support

by Stitches228

The game is beautiful and fun to play but be forewarned…they have issues if you are playing on a mobile device. I’m using an Apple iPad Pro…latest software and very strong WiFi. Never had any issues with other games but this one is terrible. The game freezes up, items lose part or all of their values. I have to close the app and restart it constantly. Support suggested that I delete the game and reinstall it. I’ve done that numerous times. I’m currently working with their support to try and resolve the issues but according to others this is systemic to using a mobile device. They encourage you to use a laptop or PC…even give you extra daily rewards if you do. Again this is a beautiful game and I’m doing my best to stay with it. I’ve put a lot of money into it because I do like it. If you are using a laptop or PC don’t hesitate to download the game…you’ll love it. Mobile users beware.
Update:
I have sent dozens of screenshots to support showing them my issues. They insist everything is functioning fine…even though I’m having to delete and reinstall the game daily to just try and play it. Their support knows they have major issues but as long as they’re still bringing in the money they’ll ignore them. Losing players isn’t a problem for them if they still have big spenders. I don’t mind pay to win…I gave them $2k in a short period of time….but if I can’t play the game because of the bugs and they insist nothing is wrong then I’m out of here.

by OGProgressive

This game was fun till about level 21 then it just got horrible everything is way to expensive to buy, I could literally buy 3 PS4’s and a BMW with the money the alliance [BREW] spends in Server 36 and I could buy a House in Long Island with the amount the alliance [SUPR] spends on Server 36 it’s residuals all them 2 alliances do is bully every other alliance to get there way and territory update and add on has made this issue way worse! Not to mention you can’t upgrade your station without spending $50 a month and at least 7 hours a day of playtime a day once you hit level 28 and then you get hit constantly I have to buy shields constantly with my alliance points and it’s just making me not want to play then you have [BREW] Soggy and some other players photo shopping In game DM’s and reporting people for stuff they didn’t really say or was snap shot out of context and then that player gets banned for 24 hours without any warning so then the reporter gets to raid the base of the person he or she reported then that person is left with nothing and scopely gives zero crap about you or your account if you ain’t spending at least $20 a week all it takes is for you to call some racist a idiot and boom your banned for 24-48 hours with NO WARNING AND YOUR BASE IS RAIDED AND YOUR LEFT WITH NOTHING. Don’t play this game I’m level 28 almost level 29 and I’m hating this game more and more every day. Only reason I log on is cause I like the fellas in my alliance.

by Onenotofthisworld

I love STFC and have played for over 2 years. I have been becoming increasingly upset. The prices on their cash packs are $99 dollars. I rarely buy anything because it's ridiculous. Now today after launching a new arc Scopely has decided to inactivate an officer that we have had since the beginning because they had a glitch and it was really helping us so they inactivated her so that we can’t use her anymore to really help us and enjoy the game. This officer has been around since day one but because it’s really helping the players without having to buy with money other officers that are new. It’s just really disappointing that it seems like all Scopely cares about is our hard earned dollars. Yesterday when they rolled out the new Arc it was broken since the minute it was put up and then they had to take hours before it would come back up but still it’s sucked. I’m sorry but I wouldn’t recommend anyone to put a penny into this game Anymore. It's just a travesty and I guess they really don’t care about their player base and wouldn’t care if we left but I know I am going to socket to them where it hurts the most and that is their greedy pockets. I feel bad for the underlings that work for the company Cause I’m sure that they will be blamed for this whole fiasco. So no more of my money Scopely if I want to spend I’ll take it somewhere else I work too hard for my money and y’all are just greedy and ridiculous.