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Game is alright and easy as far as gameplay. Truly being successful is a completely different story. If you want to compete in events and any other game mode and do well you MUST spend money and a lot of it. I’ve spent more than I’d like to say and still struggle to get the top 1k in events to get the legendary characters in a weekly basis. They keep making the newer characters stronger and slowly phasing the old ones out to mediocrity. Don’t get me started on there trash that is customer service. They stole from 1000’s of players after the 4 July 2018 debacle. They were mistakenly giving out free currency instead of selling characters with that currency. People went to it in droves to get the currency to buy character packs. They took back everything and more from players!!! They advertise stuff you might or might not get to get you to spend more $$$. If you make an error or mistake it’s tough luck on your part, there general response is there is nothing they can do. But if they mess up they for sure will do something. Customer Service rude. I only play this game because I have so much money in it at this point. Don’t waste your time or money on this crap!!!

As a long time fan of Star Trek, this is a great game that is potentially loads of fun. But the issue is that the developer, Disruptor Beam (DB) is more interested in constantly running events (every week from Thursday-Monday, and often longer during holidays) and trying adding features without making sure they work to begin with. This makes playing the game a very frustrating endeavor with random bugs and things not working the way they are supposed to. Their quick fixes often makes things worse. In addition, their customer service is horrible, with CS taking weeks to respond to simple issue. And even when they do respond, they tend to send canned responses requiring further lengthen back-and-forth. This has not been helped by the fact that they recently laid off a bunch of people making things even worse. Again, the game has loads of potential if the developer can get its act together. They need to get the basics right instead of trying to constantly sell overprices event packs. Long term they will make more money by keeping players happy and committed to the game.

As a huge Star Trek fan, this game was cool for about 2 hours. I liked getting beloved characters added to my crew, and the missions had interesting story lines. Then the pay-to-win mechanic got shoved in my face as I ran out of the necessary currency to play any more missions. Space combat is the equivalent of watching the computer fly two ships around while you press a few buttons (I taught a small child to win the space battles for me in about 30 seconds). Upgrading your crew in order to be competitive quickly became a laborious task of repeating the same text-based missions over and over again in order to hopefully get the required rewards that appear at random. I would be willing to pay $10 for an app like this that lets me kill a few hours. But this game quickly demands hundreds or even thousands of real world dollars in order to advance in any meaningful way. Just to get a second starship would take weeks of grinding, repetitive play. The game was also very confusing initially because it offers no tutorials and has a very confusing interface with buttons all over the place.