Contact Vineyard Valley Support

by Ti's

I have been playing for a while now everything was good until I downloaded the first update about a month ago. They came out with a new one yesterday I did download the new update that just came out yesterday but it’s still crashing I’m still losing coins and star points every time I try to get something it freezes or closes automatically. The Kai challenges where the daily challenges are keeps telling lost internet connection. Before you tell me it is my internet let me just say this it’s NOT. I’m playing on my I-pad where I did download the first update that was doing the same thing as it is right now so still no fix with that being said I can play on my I-phone where I never downloaded any of these updates and I Have NO PROBLEM playing it does not freeze, it doesn’t say no internet, it don’t force close, and I sure don’t lose lives,coins,or points. I have lost countless lives and over 10,000 coins since all the started. And as for as the star points I have lost well over 800 points. I like the game but I’m tired of losing everything that I played to build. Very frustrating.

by Kay2424

There are so many glitches it is impossible to play this game. I cannot finish a level, I cannot do the events, I cannot win the special events furniture in the time limit, I cannot change up the furniture, I cannot move around the locations, I sometimes cannot even open the game. If they do not perminately fix all these glitches soon I may delete this game, and I have been playing this game for a long time and love it.

Just downloaded the latest update and it is still just as bad as before. And I am pretty mad that I was unable to complete the special furniture event before the time ran out because of all the glitches preventing me from doing anything. And what does the company do? Tells us to submit a report to their website and then their website keeps telling you that something went wrong and your complaint was not submitted. Even after multiple tries and verifications. I am seriously considering just deleting this app now. Not like there aren’t plenty of other restaurant renovating app games.

by NanciTru

I like the game. The graphics are nice, the story is a little wordy, but, ok. I enjoy the renovations and decorating. The FRUSTRATING thing about it, though, is that it always LOCKS UP on the puzzle screen and CONSTANTLY CRASHES! Sometime restarting the app will move you forward as it should, but sometimes you lose the last game and star and have to replay the puzzle. I want to continue with this, but the crashes are getting to be too annoying.
I have read other reviewer that are having similar issues so I hope you can resolve whatever the problem is, or I may have to delete this app.
Update:
I have tried everything listed on your support page. The game has become unplayable. It’s really a shame. So many reviews list these same issues and you can’t or won’t fix the technical problems. This could have been a 5 star review if I could actually play the game that now will not move past the opening screen that keeps opening the same prize box over and over and won’t allow anything else to run.