Contact Panasonic LUMIX Sync Support

by LoDaGhost

This app is quite literally useless. Just bought my Lumix s5ii that I’m very pleased with. However, I film myself, so having something that allows me to be able to control the camera from my phone is crucial! Problem is, is that the connectivity between the camera and my phone is absolutely nonexistent. It only works LITERALLY about 5% of the time and that’s extremely frustrating because the app is NICE. It has all of the controls I need to film myself without having to go back and forth 3 trillion times and everything but what’s all that worth if my phone disconnects within 0.3 seconds of it connecting? Extremely frustrating. And what makes it worse is that I’d have to go buy a third party transmitter for it that might not even work properly. There’s got to be a work around… If you offer something like this, at least make sure it works at least 80% of the time, or sell a transmitter built for your brand that could replace this.

by Kakcpw

How can an app have a 4+ star rating when almost every recent review is 1 or 2 stars? The app refuses to connect to the camera. I have a 2 year old iphone. I tried the app about a year ago with the same results. Bluetooth connectivity is so easy these days. Even small companies are able to do it with no issues. How can a company like Panasonic not get it right? This illustrates that they don’t really care about their customers. Because the simplest amount of user testing would have exposed these flaws. Either they are incompetent or they did find these flaws in testing and decided to screw the customers anyway. I would hate to work for a company that cannot fix their app over a two year period.

by UI Needs Improvement

I don’t enable GPS on my phone for any apps, unless I get lost and need a map location.

But this “LUMIX” app requires GPS to be turned on at all times to use the app. Aside from privacy not being possible with LUMIX, and photos being geo-tagged (which I always have disabled on my phone), this is a huge drain on phone battery life.

There is absolutely no reason why, when using a WiFi connection, this app must REQUIRE your precise location to be shared at all times and GPS turned on.

I completely regret getting this Panasonic camera. Had I known I couldn’t use the app without enabling location services at all times, I never would have gotten this camera.

Aside from the location/privacy issue, the app is clunky, difficult, and time consuming to pair with a camera once gps is temporarily turned on.

This app leads me to suggest that customers rethink buying a Panasonic brand camera and look elsewhere if they want the ability to upload pictures to their phone.