Contact Panasonic Image App Support

by Hoeheetie

“Once you set up pairing, you can connect with just your smartphone next time.” I clicked on “app support and the instructions are pretty much the same as the manual... I tried linking/ pairing my FZ300 to my iPad the second time and the menu just doesn’t allow a link up. It ends up just going in the same frustrating circle, regardless of your Bluetooth and WiFi settings. On top of that, the app displays text twice as in double print. All I would like to do is transfer my photos and edit them. Very time consuming with no results on a new iPad. An app for an expensive Panasonic camera should be MUCH more user friendly and actually work harmoniously with said Panasonic camera and the extensive internal menu. Very disappointed, and not looking forward to the next time, deleting, reinstalling the app, or having to call support,

by Rotorglow

The UI, prompts and menu items are gibberish. (Not quite as bad as Panasonic’s raw processor SilkyPix, but in the neighborhood). Not sure about other languages.

It’s not optimized for iPhone X/XS/XR, so some status info is cut off at the top. GX9 Bluetooth and WiFi setup is excruciating. BT pairing is in the app only (not via the device as with....every other kind of Bluetooth pairing) and forces a WiFi connection for some reason, but that step of the process fails frequently. Button to launch the device’s WiFi settings goes to a different section of the App’s settings. Not helpful.

Some features (like Canera Settings Copy) are never enabled, even when camera is connected (above-mentioned prompts and dialog boxes provide no info as to why).

It’s as if nobody at Panasonic ever used the the app.

If, after several attempts, a Bluetooth pairing is established, and if geotagging is enabled on the camera, geotagging works reasonably well, though you will wonder why the Geotagging button in the app is disabled. Remote control and live view works ok, but isn’t critical to me.

Image transfer over WiFi works sporadically, but often enough to keep your hopes up. (WiFi-only cameras (I have a GX7 and an LX10) work a bit better, though not much, and the wretched UI remains).

Overall, an embarrassment.

by Ray99095

This app is a complete piece of garbage. Sorry but it’s true. Panasonic just doesn’t care. They haven’t even bothered to update the UI in years. I LOVE my Panasonic camera and my only complaint is that there isn’t a working app. My camera rarely can connect to the app and even if it does it loses connectivity. And the times it does work the app is buggy and slow. The setup process each time to connect is a major pain too. It should be much easier and quicker to get the app connected each time. Even having Bluetooth in my new camera doesn’t seem to help at all. Panasonic PLEASE throw this out and make a new app that works. There is a new app for the S series that looks good but nothing new for the G series.