Contact BTS OFFICIAL LIGHT STICK Support

my army bomb is official (i bought it at the metlife concert it’s ver3) and since october of 2020 it hasn’t connected to bluetooth on this app and on weverse. it used to work in 2019 perfectly but now it doesn’t after the recent updates. im worried because i don’t know if this means the bluetooth feature won’t work at concerts or if this is just an app problem but this is clearly a common issue among many armys. i don’t know what to do cause ive restarted the app, restarted my phone, changed the batteries to the army bomb, literally everything and it’s still not working in 2021. kinda sad because they keep updating and adding new features to the app but my bluetooth won’t connect, it just keeps flashing blue. even when i try connecting on weverse it says “disconnected official lightstick” which makes me believe this is an app issue and not my army bomb. unsure if the people running this app are aware of this issue but THE BLUETOOTH DOES NOT WORK ! it’s aggravating seeing the updates to the app but no fixes for the army bombs that won’t connect 😒 please to the people running this app fix the problem for people who have official lightsticks that won’t connect !!!!!!!! my army bomb does work by itself with the regular lights though

My ARMY Bomb Ver. 3 is OFFICIAL. I bought it straight from the Bighit website in 2018. It worked perfectly fine connecting to Bluetooth both concert mode and self-mode. I used it during 2018 Oakland LY Tour and 2019 Rosebowl SY Tour and 2020 BangBangCon. I NEVER leave the batteries in because I’m scared of damage and I’ve never left it in poor conditions. I TREASURE IT SM LOL. I bought NEW batteries earlier today and already reset the app and even tried the Weverse app but no luck!! It flickers blue but isn’t able to connect. I’m very saddened by this. It turns on well just won’t connect to Bluetooth. I hope HYBE isn’t making the app updates JUST to accommodate the new ARMY Bomb. It would be upsetting given that many ARMYs and I paid GOOD money for it. It doesn’t seem to be just me though so I’m glad I didn’t damage it or anything, but yeah. Get it together HYBE you’re on THIN ice already buddy :/ “If I could give you 0 I WOULD, but for now I’ll give you a ONE”

I have a version 3 official light stick that was purchased at the concert. I have an iPhone. I used to be able to connect to self mode, but now it no longer connects. It is flashing the blue light. I also can’t connect to Weverse mv. I used to be able to connect previous to last update. I’ve heard different stories: you have to have a 4G phone and support to iPhones has been discontinued. What’s the issue? Will you roll out another update that connects iPhones? I’m not buying a SE light stick if it’s only useable at concerts after going to the connection booth. Please address this issue.