Contact Rise of Castles Support

by Ceeceelea

I just downloaded your game, looks like fun. While I was waiting for it to download, I saw another ad for your game. After watching your ad, I immediately deleted your game and I’m leaving a review for others to see. Your ad disgusted me beyond words. What kind of people are you?!!! You have no respect for others, that’s clear. You people have a platform to reach the young and teach them to respect themselves and others. You could teach them to be compassionate, caring, responsible, kind and so many other positive traits. You could teach them to be strong and self confident, about bullying and boundaries. You have such a great opportunity to do the right thing for our youth, and you not only throw away the opportunity but you teach them how to disrespect others!!! What disgusting people you are! All of connected to this game.
I play a lot of games, I’m disabled and home most of the time, so I play games to fill up my day and even have fun playing many of the games. I was shocked to see your ad, and I’m going talk about it on all my platforms. Shame on you!! Any of you that have children should be so ashamed, but all of you that work in this company share the responsibility and consequences that come from teaching children disrespect and hatred.
Shame on every one of you!!!

by Bade Perience

The game in general is good however, there is no restriction on how players act towards others. It feels as though the developers only care about the money coming in instead of the racist derogatory comments that are made by players. We have players making threats to families, racist remarks etc yet their accounts are still active. I would post pictures if if could but can’t in this review. Those accounts need to be banned permanently but because they spend money it’s “ok”. Once the developers get a grip on that it would be a much better experience

Response from developer “ "Dear players: I'm very sorry to give you a bad experience. If you find any illegal remarks in the game, you can click the dialogue to report it, or contact us directly in the game (click the billboard next to the base, click customer service help), provide a detailed description of the problem, and related screenshots. We will verify the reported person, and once found to have violated the rules, we will impose penalties. Of course, our game rules are fair to every player. Thank you for your comment and have a nice game."

The issue is that we (meaning numerous players) have reported such behavior yet it still goes without consequences. If I could post images of the hate and disgraceful messages we receive i would. If you do not address this then maybe we should goto Apple directly to remove the app all together

by ByeLongTech

The first thing you need to know is this is not age of empires the old PC game; not even close. This game was fun but long tech has completely ruined the game by trying to monitize even aspect. The game is no longer a strategy, skill and social game. It is simply buy everything. Every day is a new skin or decoration to purchase while the game play has not evolved in years.

After 4 years of playing I can say don't even start. There is no platform or way to actually resolve an issue with long tech and there are many. They will say just contact our customer support but that goes no where. If they can't immediately close your ticket they will make up some random unrelated reason to say nothing is wrong. Also don't even consider contesting a charge. Anything they charge you is considered an authorized purchase no matter if you purchased it or not and not matter if you received it or not. Yes it happened multiple times. If you contest the charge and prove you did not receive it they will still deduct items including diamonds from your account in game for any and all refunds you receive. There really isn't a single exception is what they told me. Buyer be ware they will take advantage of you.

Don't start playing this game unless you are prepared to accept the worst customer service and game management you have ever experienced.