Contact Rise of Castles Support

by Bade Perience

The game in general is good however, there is no restriction on how players act towards others. It feels as though the developers only care about the money coming in instead of the racist derogatory comments that are made by players. We have players making threats to families, racist remarks etc yet their accounts are still active. I would post pictures if if could but can’t in this review. Those accounts need to be banned permanently but because they spend money it’s “ok”. Once the developers get a grip on that it would be a much better experience

Response from developer “ "Dear players: I'm very sorry to give you a bad experience. If you find any illegal remarks in the game, you can click the dialogue to report it, or contact us directly in the game (click the billboard next to the base, click customer service help), provide a detailed description of the problem, and related screenshots. We will verify the reported person, and once found to have violated the rules, we will impose penalties. Of course, our game rules are fair to every player. Thank you for your comment and have a nice game."

The issue is that we (meaning numerous players) have reported such behavior yet it still goes without consequences. If I could post images of the hate and disgraceful messages we receive i would. If you do not address this then maybe we should goto Apple directly to remove the app all together

by ByeLongTech

The first thing you need to know is this is not age of empires the old PC game; not even close. This game was fun but long tech has completely ruined the game by trying to monitize even aspect. The game is no longer a strategy, skill and social game. It is simply buy everything. Every day is a new skin or decoration to purchase while the game play has not evolved in years.

After 4 years of playing I can say don't even start. There is no platform or way to actually resolve an issue with long tech and there are many. They will say just contact our customer support but that goes no where. If they can't immediately close your ticket they will make up some random unrelated reason to say nothing is wrong. Also don't even consider contesting a charge. Anything they charge you is considered an authorized purchase no matter if you purchased it or not and not matter if you received it or not. Yes it happened multiple times. If you contest the charge and prove you did not receive it they will still deduct items including diamonds from your account in game for any and all refunds you receive. There really isn't a single exception is what they told me. Buyer be ware they will take advantage of you.

Don't start playing this game unless you are prepared to accept the worst customer service and game management you have ever experienced.

by Reederboard

I understand a free game having some micro transactions... but this game goes well and beyond. You need heroes? Buy them, you need resources, buy them, you need speed ups, buy them, you need crafting equipment that takes months and months to acquire? Buy them, your stamina is gone on your troops? Buy some more. Your troops died? Buy a money only item that increases your weekly revive from 30% to 100%. You need courage medals for research? Buy them. Oh here is an event for rewards for how more money you spend. Did I mention you get gems with all purchases? Oh here’s more speed ups and resources. Oh base rewards? Well don’t plan on getting those because the people who are spending money will completely make you useless. What’s that you want a 50% building time buff.... buy that. Oh vip shop unlocks at castle 20.... but you need to have spend 100 just to unlock it, and 25 monthly to keep using it..... but you can build it though. Not only is this a copy of lss which is entirely just different names and pictures. But some countries have a different money currency. So what will cost you 1000s to do, will cost them hundreds instead. Don’t even bother. You want to be a boss and spend $10,000 on this game it’s for you. You want to spend $100 don’t even bother. You and all the free to play people will just be fed on and used to increase the money spenders.