VPN app not working? crashes or has problems?

VPN Status

Last Updated on 2024-12-11 by RusVPN

I have a problem with VPN

Are you having issues? Select the issue you are having below and provide feedback to VPN.

Fix my App Errors

👨🏻‍👩🏻‍👦🏻‍👦🏻
11 User reports:
App has problems

User reports 11

⚠️ Most reported problems ⚠️

Not working

54.5%

Connection

27.3%

Crashes

9.1%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of VPN Problems 😠👌🔥

- App is glitchy

- Stuck in Connection phase

- Need to close and open the App to see if it is connected to the desired server

- Very inconvenient

Have a Problem with VPN - Private Free VPN Planet™? Report Issue

Common VPN Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VPN app on iOS and Android devices. Solve all VPN app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VPN iPhone Issues and Solutions

VPN iOS app crashes, not working, errors
VPN iOS app network issues
VPN on iOS has black/white screen

VPN Android App Issues and Solutions

VPN has errors/crashing/not working
VPN server network connectivity issues
VPN has black screen

VPN iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VPN app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VPN app crashes or not working on Iphone (iOS):

Close and restart the VPN app on iPhone
Update VPN app to the Latest Version for iOS
Uninstall and reinstall VPN iPhone app
Update your iPhone to the latest iOS version

Fix VPN on iPhone unable to connect to server/internet connection issues::

To resolve VPN network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VPN black/white screen (blank screen) on iPhone:

Follow the VPN iOS app troubleshooting guide Here →

VPN Android App Issues and Solutions

Fix VPN not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VPN app issues:

Force Stop the VPN App
1. On android, goto "Settings" » click VPN app. » click "Force Stop".

Update VPN to the latest version on PlayStore

Clear VPN App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VPN app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VPN.

Fix VPN unable to contact server/ VPN internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VPN » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VPN » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VPN on android.

Solve VPN black/white screens issue on Android:

Follow the VPN android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at RusVPN, developers of VPN.

Verified email ✔✔

E-Mail: support@freevpnplanet.com

Website: 🌍 Visit Free VPN Proxy Website

Privacy Policy: https://freevpnplanet.com/policy

Developer: Free VPN Planet

About this app

The final price may vary and depends on your country. 2. 6 months with a 7-day trial period. Price: $45. 99. The final price may vary and depends on your country. 3. 1 year with a 7-day trial period. Price: $59. 99. Please, rate our app if you like it! Thanks in advance! 1. 1 month with a 7-day trial period. Price: $9. 99. Use your premium-account across all other platforms including Desktops and enjoy a Free this app experience. - 5 locations: USA, Great Britain, Germany, France and the Netherlands. Upgrade to premium subscription to get access to 45 countries worldwide, truly premium speeds and special servers. Rest assured - your traffic is secured with high-end military grade encryption on stable IKEv2 protocol. Premium this app access for 1 month. Premium this app access for 6 months. Premium this app access for 1 year. One subscription is valid across up to 10 different devices including Windows, Mac, Routers and others. Just install VPN and get 100% unlimited Free this app connection, no registration required. The service does not support China, sorry for inconvenience. Planet this app is super easy to use. The final price may vary and depends on your country.