Contact Camrote Support
Company Name: Simon Mitchell
About: With features tailored to everyone from amateur to Pro photographers Camrote has
you covered, making it a fantastic tool for remote control of your Sony Alpha or
Cyber-shot camera.
From taking family self-portraits to setting up and
capturing complex scenes, Camrote is the tool for your remote control
needs!
NEW:
• Support for syncing gps data to cameras automatically over
Bluetooth.
Camrote Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: Info-pmm@jp.sony.com
Website: 🌍 Visit Imaging Edge Website
Privacy Policy: https://imagingedge.sony.net/
Developer: Sony Corporation
Privacy & Terms:
http://camrote.app/terms_and_conditions
3 Most reported problems 😔💔
I wanted this too work
by Edouble101
I use my Sony a9 mounted on a long pole and when I am doing this I cannot access the camera. I hoped the solution was to use this app to view my composition and control the shutter. During a 2 hour event I had numerous “lost connection” occurrences and most importantly I was unable to control my a9. There was always lag from when I repositioned my a9 to when I would see the composition on my iPhone 12 Pro screen which made it difficult to use. I had to use a Bluetooth camera remote to trigger the shutter and this app to view the composition because I could not reliably trigger the shutter through this app. I was not able to adjust exposure settings with this app and I could not view the photographs I had taken on my iPhone 12 Pro. In the end I was able to get the shots I wanted but this app did not work nearly as well as I hoped! Overall, for a free app it’s usable, but with very heavy limitations. Is there a more reliable app?
A7riii - wifi connection undependable
by ProfLauz
Connecting to camera was difficult, and the connection drops often, making it impossible to be a useful tool for real work. For now, I will continue to use my Wireless Remote Commander Shutter Release for work in the field. I have purchased the full package, including focus stacking, hoping the app will improve in the near future. In addition, I don’t see the focus stacking in my app, although I have paid for it.
Disconnects too frequently
by Teddy_Wei
Have this app on my a6400. Yes it works, but for only a minute or whenever you press the shutter and then it has a chance disconnecting itself. Also sometimes it says connected but the app is basically jammed and you cannot press any button. THIS IS DEADLY TO PHOTOGRAPHY THAT NEEDS TIMING. The instability of the app brings too many uncertainty for anyone who needs to capture an instance; if you are a sports or wildlife photographer, avoid this app.
Have a Problem with Camrote? Report Issue
Why should I report an Issue with Camrote?
- Pulling issues faced by users like you is a good way to draw attention of Camrote to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Camrote customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Camrote.
