Coronavírus app not working? crashes or has problems?

Coronavírus Status

Last Updated on 2023-06-27 by Governo do Brasil

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Common Coronavírus Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Coronavírus app on iOS and Android devices. Solve all Coronavírus app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Coronavírus iPhone Issues and Solutions

Coronavírus iOS app crashes, not working, errors
Coronavírus iOS app network issues
Coronavírus on iOS has black/white screen

Coronavírus Android App Issues and Solutions

Coronavírus has errors/crashing/not working
Coronavírus server network connectivity issues
Coronavírus has black screen

Coronavírus iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Coronavírus app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Coronavírus app crashes or not working on Iphone (iOS):

Close and restart the Coronavírus app on iPhone
Update Coronavírus app to the Latest Version for iOS
Uninstall and reinstall Coronavírus iPhone app
Update your iPhone to the latest iOS version

Fix Coronavírus on iPhone unable to connect to server/internet connection issues::

To resolve Coronavírus network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Coronavírus black/white screen (blank screen) on iPhone:

Follow the Coronavírus iOS app troubleshooting guide Here →

Coronavírus Android App Issues and Solutions

Fix Coronavírus not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Coronavírus app issues:

Force Stop the Coronavírus App
1. On android, goto "Settings" » click Coronavírus app. » click "Force Stop".

Update Coronavírus to the latest version on PlayStore

Clear Coronavírus App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Coronavírus app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Coronavírus.

Fix Coronavírus unable to contact server/ Coronavírus internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Coronavírus » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Coronavírus » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Coronavírus on android.

Solve Coronavírus black/white screens issue on Android:

Follow the Coronavírus android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Governo do Brasil, developers of Coronavírus.

About this app

- Por conta da funcionalidade de contact-tracing o aplicativo é compatível apenas em Iphone versào 13. 5 ou superior. - Área de notícias oficial do Ministério da Saúde do Brasil com foco no Corona Vírus.