Digital Reality app not working? crashes or has problems?

Digital Reality Status

Published by Deloitte LLP on 2023-03-23

Use your iOS device to bring static content to life, through Deloitte’s
Digital Reality app experience. Digital Reality allows users to scan mixed
reality markers to invoke a layer of 3-D, interactive content, adding more to
the story than meets the eye.

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Common Digital Reality Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Digital Reality app on iOS and Android devices. Solve all Digital Reality app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Digital Reality iPhone Issues and Solutions

Digital Reality iOS app crashes, not working, errors
Digital Reality iOS app network issues
Digital Reality on iOS has black/white screen

Digital Reality Android App Issues and Solutions

Digital Reality has errors/crashing/not working
Digital Reality server network connectivity issues
Digital Reality has black screen

Digital Reality iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Digital Reality app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Digital Reality app crashes or not working on Iphone (iOS):

Close and restart the Digital Reality app on iPhone
Update Digital Reality app to the Latest Version for iOS
Uninstall and reinstall Digital Reality iPhone app
Update your iPhone to the latest iOS version

Fix Digital Reality on iPhone unable to connect to server/internet connection issues::

To resolve Digital Reality network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Digital Reality black/white screen (blank screen) on iPhone:

Follow the Digital Reality iOS app troubleshooting guide Here →

Digital Reality Android App Issues and Solutions

Fix Digital Reality not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Digital Reality app issues:

Force Stop the Digital Reality App
1. On android, goto "Settings" » click Digital Reality app. » click "Force Stop".

Update Digital Reality to the latest version on PlayStore

Clear Digital Reality App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Digital Reality app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Digital Reality.

Fix Digital Reality unable to contact server/ Digital Reality internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Digital Reality » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Digital Reality » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Digital Reality on android.

Solve Digital Reality black/white screens issue on Android:

Follow the Digital Reality android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Deloitte LLP, developers of Digital Reality.

100% Contact Match

Developer: Deloitte LLC

E-Mail: [email protected]

Website: Visit Digital Reality Website

77.78% Contact Match

Developer: KitApps, Inc.

E-Mail: [email protected]

Website: Visit KitApps, Inc. Website

About this app

Digital Reality allows users to scan mixed reality markers to invoke a layer of 3-D, interactive content, adding more to the story than meets the eye. Use your iOS device to bring static content to life, through Deloitte’s Digital Reality app experience. Enjoy the first experience, on the digitally-powered future of journalism, and stay tuned for more coming soon.