Company Name: Gismart
About: A leading developer and publisher of entertainment-focused apps and games.
Headquarters: London, England, United Kingdom.
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Contact e-Mail: [email protected]
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My 7 year old daughter downloaded Piano Crush game last month and she deleted the app. Then it started charging my acoount $7.99/WEEK. Apple refunded the money but now I need help cancelling the subscription. I need to find out how to do this. Can you help guide me to the site to cancel. I see on other post that it is very difficult to cancel this.
by Yorlabo
First of all, I had high expectations for this app because 1. I play the piano sometimes so I was looking for an app similar to synthesia and 2. They encourage you to sign up for a free trial and then pay for a subscription so it gives me the impression that this app must be good, right? But no. There aren’t that many song selections, and the timing is completely off for 90% of the songs. Like they’re either way too slow or they think the notes come later than they actually do so when you play according to their 50 point system it just sounds horrible. And also, what’s up with the bass? It’s like they took a super simple midi and didn’t even fix the timing of the notes and just relied on that. House of the Rising Sun was probably the most annoying; the notes were off timing wise and skipped notes that just makes you confused. Anyways, I hope this app improves. It seems fairly new but if you’re going to enforce a trial period at least make it more marketable so people come back to it.
by Audreyplayzgames
So when ever I first got it it was great and fun. Until it made me do a different song. It would not let me do anything. It kept saying “Oops” or “Noooo”. I could not handle this app anymore and they need a new selection of songs. They need a Jonas brothers song like “ S. O. S” or “Burnin up” or even some new songs like “Sucker” or there hit song “What a man gotta do” or even my personal favorite “Hesitate”. I only had this app for a day and then I deleted it. I wanted to be able to know how to play different songs on my actual piano because I know how to play. And also the name of the app has nothing to do with the app. It’s “ piano crush” but yet it has NOTHING completely NOTHING to do with it. Also the songs are WAAAAAAAAAAY to slow for the song. And when you do it you have like 50 notes coming at you and they only let you do 1 at a time
by Chris76292976
What it doesn’t tell you until you’ve wasted the time to download it, is that you can’t even try it without giving your credit card info from the start. No thanks. I’ve tried to cancel apps before they automatically renew and it’s not that easy. They end up getting you for at least one month and then you won’t see that credit even if they say they’ll refund your money. How about you let people try it first and let them decide instead of deciding for them. It’s a shame that there’s so many apps out now that are more about scamming you out of money vs trying to make money the right way. Do yourself a favor and do not download this or any other app that makes you pay before you play. How can people be smart enough to make an app but be so stupid when it comes to customer service and honesty.
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