VPN Surfshark app not working? crashes or has problems?

VPN Surfshark Status

Published by Surfshark on 2023-12-18

Wherever you go, your phone goes. And so does your private information.

I have a problem with VPN Surfshark

Are you having issues? Select the issue you are having below and provide feedback to VPN Surfshark.

User reports:
App has problems

User reports 3

problems reported in the last 24 hours

24 hour clock

Most reported problems

Crashes

66.7%

Something else

66.7%

Not working

33.3%

Reported Issues: 2 Comments

By Onno Dik 1 year ago

Since last thursday I can't sent any email from my Iphone. If I close down Surfshark, I can sent email as usual..... Can you help me out?

By Donna Bulger 1 year ago

I just paid for the vpn and the screen is frozen when I login on Chrome. I have tried logging out and back in with the same problem.

Common dislikes about VPN Surfshark app

- Unfriendly for beginners

- App stopped working after free trial

- Bait and switch in marketing terms

- Tech part of the product doesn't match the quality of customer service

Have a Problem with VPN Surfshark - Web Privacy? Report Issue

Common VPN Surfshark Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VPN Surfshark app on iOS and Android devices. Solve all VPN Surfshark app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VPN Surfshark iPhone Issues and Solutions

VPN Surfshark iOS app crashes, not working, errors
VPN Surfshark iOS app network issues
VPN Surfshark on iOS has black/white screen

VPN Surfshark Android App Issues and Solutions

VPN Surfshark has errors/crashing/not working
VPN Surfshark server network connectivity issues
VPN Surfshark has black screen

VPN Surfshark iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VPN Surfshark app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VPN Surfshark app crashes or not working on Iphone (iOS):

Close and restart the VPN Surfshark app on iPhone
Update VPN Surfshark app to the Latest Version for iOS
Uninstall and reinstall VPN Surfshark iPhone app
Update your iPhone to the latest iOS version

Fix VPN Surfshark on iPhone unable to connect to server/internet connection issues::

To resolve VPN Surfshark network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VPN Surfshark black/white screen (blank screen) on iPhone:

Follow the VPN Surfshark iOS app troubleshooting guide Here →

VPN Surfshark Android App Issues and Solutions

Fix VPN Surfshark not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VPN Surfshark app issues:

Force Stop the VPN Surfshark App
1. On android, goto "Settings" » click VPN Surfshark app. » click "Force Stop".

Update VPN Surfshark to the latest version on PlayStore

Clear VPN Surfshark App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VPN Surfshark app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VPN Surfshark.

Fix VPN Surfshark unable to contact server/ VPN Surfshark internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VPN Surfshark » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VPN Surfshark » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VPN Surfshark on android.

Solve VPN Surfshark black/white screens issue on Android:

Follow the VPN Surfshark android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Surfshark, developers of VPN Surfshark.

69.23% Contact Match

Developer: Surfshark VPN : Secure VPN app

E-Mail: [email protected]

Website: Visit VPN Surfshark Website

About this app

Unless, that is, you install Surfshark VPN. “It’s a one-stop VPN for privacy and security online, with a surprisingly deep list of extra tools and features. ” - CultOfMac. “It is a pleasure to see a new VPN service come across my desk that gets so much right. We made it our mission to secure your digital life, with zero effort on your part. Your privacy and security are important - but it takes a lot of time to manage things like that. And so does your private information. Wherever you go, your phone goes. Overall, it's an excellent product. ” - PCMag. “Surfshark is a speedy and powerful VPN with an array of advanced features. ” - TechRadar. ▸ Being seamlessly private & secure online, every day!