FirstNet Assist Reviews

Better than the original app but not what it “should” be. The first thing users need to know is that you MUST HAVE a FirstNet compatible device and you MUST HAVE a FirstNet sim card. What worked when AT&T and FirstNet were the same system won’t work now. Your device may work but without a FirstNet sim it simply won’t work.
Once you have compatible hardware this new app does offer a better interface with the website. For example I’m using an XR w/iOS 14 and a FirstNet sim and by using FirstNetAssist to access the website it has eliminated the error filled slow load I was getting before. Also FirstNetAssist interface streamlines access to specific functions like paying your bill. It bypasses the “rabbit hole” of links you get when you login directly through your browser.
The biggest issue and/or problem with FirstNetAssist is that “Face ID” was not included (or made available) in this latest version.
FirstNetAssist is getting better but it’s not quite where it should be. If the developers would add Face ID to login and “Pay Bill” button on the splash screen (1st screen after login) FirstNetAssist would be far better and useful. Additionally a check hardware and sim compatibility function at the download point would eliminate a lot of problems noted in FirstNetAssist ratings and reviews.

The customer service representatives don’t know anything. FirstNetAssist and the website won’t let you view your bills or even pay your bill. The sales associates at AT&T said the watch is $10/month, but the FirstNet sales representative said its $25/month. No one knows what’s going. My bill is almost triple what it usually is and the sales associates don’t know what’s going on, neither do the phone representatives. FirstNetAssist is useless. The website is useless. Any option you click, it takes you to a screen to “Upgrade your device”. AT&T messed up big time by releasing this service and app before setting anything up. It’s better to pay more and stay with AT&T then to switch to FirstNet.

The performance of FirstNetAssist has really improved since the last version. That chat feature is now consistently available and it’s easier to use. I can easily access my account and pay my bill now!

I would have been better off sticking with AT&T. Not sure why they were so proud to “Support First Responders” considering they clearly care much less about FirstNet than they do AT&T.

Would love FirstNetAssist if it would just work. Won’t even allow me to sign in even tho my information is correct. I can sign in to my account on the website, however I apparently do not exist on FirstNetAssist . I wish AT&T would just continue to take care of the FirstNet customers.

I don’t understand. If this is an At&t service why not allow the same site log in? If you want to keep FirstNet and AT&T subscribers separate at least keep the interfaces the same, especially if it’s a “how can we save the most amount of money by making the least user interface” scenario? You can’t just copy the same AT&T layout that’s already done and just change the logos to FirstNet?

I, just like everyone enjoy being able to pay and manage my bills through my phone but FirstNetAssist makes it impossible! I usually have to try to login several times and keep refreshing the login page. Then, when it finally does log me in, I keep getting an error when I try to get to the pay my bill option. Never had these types of issues with my AT&T app

FirstNetAssist is horrible. It has ZERO interactive options. It’s simple a bunch of PDF references to parts of FirstNetAssist that do not exist.

No way to manage your plan in any way. The only option is to go to the AT&T store or call customer service.

Quite possibly the worst service support app. They would be better off not offering an app at all instead of throwing a half-baked app to market.

App forces you to log in through a safari wrapper and then any link you click inside just opens safari browser and says “sorry we’re having technical difficulties.” Must be some serious difficulties since the message hasn’t changed in 6 months. Or your developers don’t actually use or test their own work which is why it’s trash.

The website and app need major work. You can’t pay your bill and I’ve signed up for auto-pay several times and although it confirms it’s set up, I’ve been charged late fees. I want refunds for the late fees. The AT&T app performed better and so did their website. No problems for many years. If First Net is the infrastructure for emergencies WE ARE IN SERIOUS PROBLEMS. Refund my “late fees.”

I look at the reviews from one year ago and they are complaining about the same broken features that plague FirstNetAssist today. It’s pretty obvious AT&T doesn’t want to throw any money into making FirstNetAssist better. To do anything technical like pay a bill, it just switches you to safari where you get the typical AT&T rendering and redirect pages that breaks their websites.

Worst service and app I’ve ever dealt with. No one can answer questions. No one knows anything. Can’t pay my bill online or in FirstNetAssist . Can’t even have a live chat with someone. Every time I go on FirstNetAssist which sends you to the website no tech or representative is available. I’d rather pay the higher bill and deal with someone that know what’s going on. Hell I’d be happy if someone would just be there. So disgusted with FirstNet company.

App works ok, but a little hard to navigate. The biggest problem, it needs Face ID to activate instead of having to remember a password. This is a must to be able to launch FirstNetAssist fast, after all this is usually needed when things are hectic.

Horrible, can’t pay bill on app or on line regular site often. App takes you to a site with multiple pages showing over each other and when you navigate that you still can’t make a payment. Just like the regular website.
AT&T’s site is easy and great. Made by the same people? Can’t be

Takes forever to load and constantly crashes over the year that I’ve been with them. Shocking that AT&T hasn’t addressed this or at least just allow us to pay everything through the AT&T app (when you have multiple lines on ATT but only one is First Net eligible they force you to pay them on separate apps). It’s insane

So, there’s nowhere to start here. This is a shell that presents web pages that most often don’t work. Billing issues? Call the 800 number and get a confused person who tells you to go to a store so you can get Covid. We signed up and never even got a phone number. Apple if you read these reviews, how could you even call this an app?

I’ve used FirstNetAssist before and the new version is so much better than the earlier versions.

All FirstNetAssist does is open webpages. If those webpages ever load. This is horribly slow and clunky. Admin functions never load.

This is supposed to be the ‘go to’ service for emergency response. But they can’t get it to work when it’s business as usual.

I’m guessing at&t just threw this together to satisfy a requirement from the FirstNet authority and the contract, with no real intention of actually being useful or helpful to the end users.

Why does FirstNetAssist not have any bill support. There really isn’t a reason to have it. I just don’t understand the point.

You can’t see your Bill!!! I don’t understand what’s going on with FirstNetAssist!! Customer service doesn’t know!! I agree with the previous comment!! No notifications on your Bill..I can’t even pay my Bill. If it wasn’t for me inquiring about my bill, I wouldn’t of known when to pay it!!! I see why FirstNetAssist only has 1 & 1/2 stars.

I was able to log in only once and that was it. If you need to look up information about your account, it opens up a web browser page instead of FirstNetAssist and FirstNetAssist links take you nowhere.
Total garbage. Shame on you AT&T and FirstNet for making a completely useless app. I am not surprised.

FirstNetAssist is not very user friendly at all. It kicks you to a web base screen; after login to an app screen; and then becomes a nightmare.

Need a serious revision for functionality of the ease-of-use and access more streamlined...

When paying a bill it errors out every time. Developers involved need to be at the forefront to help responders as the regular AT&T app works better me writing about this one.

It’s frustrating to know that a better solution is available but developers have not updated this to a more stable platform.

I give it a zero star however forced to rate this until a revision comes out its not functional!

This serves no purpose. When you open FirstNetAssist it immediately Opens your web browser to the first net site where you then log in and use your web browser for all transactions. Absolutely no point. Unless your too lazy to open it from your favorites.

They still haven’t fixed the billing issue. FirstNetAssist does not allow you to see your bills or pay them like it states. It prompts me to sign up for more lines when I go to manage my bill and doesn’t show my current line.
I hope someone fixes these issues soon.

FirstNetAssist just takes you to a webpage, and I can never “manage my bill.” I can’t ever pay online, I can’t even view a bill, I don’t even get a bill in the mail. FirstNet is truly frustrating, so I’m not surprised FirstNetAssist is the same.

Doesn’t do anything but just take up space on my phone. Doesn’t do billing, can’t connect chat support. I mean seriously??? At least a “hey guys sorry about FirstNetAssist! We have no idea what it’s supposed to do, but thanks for downloading”.

I’m not sure the point of FirstNetAssist. All it does is launch various websites that are slow and unintuitive. Logs out all of the time so you have to waste time reauthenticating. Seems like minimum viable product just to say you have an app.

No sense in it really. Everything you tap takes you to Safari where you log in to check hill etc

You know .gov has our backs

So Just got off the phone with firstnet saying that I can pay my bill on FirstNetAssist . Well sorry to say that I can not pay my bill on here. There is no options to do so.

What is the use of having an app that does nothing? Integrate with AT&T’s app so that we can have useful choices such as paying the bill on FirstNetAssist .

Every time I attempt to view and pay bill online it does not work. App is pointless in that case

FirstNetAssist is worthless! It just redirects you to the website on one of your web browsers. Don’t know why FirstNetAssist was created.

FirstNetAssist is basically just a redirect to the main FirstNet Website. I see no added functionality.