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Well, it’s a bit unfortunate that I have to rate this as one star. Let me be clear though: the tool itself of Stessa online is a phenomenal tool for a real estate investor DIY landlord. I just started using it and see the potential. I was excited to learn there was an app.....until I used it. So, my 1 Star is for the app NOT for the online tool. Online tool gets 5 stars, app gets one...should be less than one. The app just doesn’t do much at all. Sure, scanning receipts is fine, but that’s counterintuitive given you can connect your bank to automatically download transactions. It does nothing else. You see your properties but can’t click on them to see details. The dashboard page directs you to the website. Shoot, at least do an iframe if your own site and SSO into there. This is an example of a company that made an app because they’re “supposed to make an app.” It wasn’t near ready. IMO they’d be better killing the app until it is fully baked and then introducing it when they can match the UX in the native app with the online experience. It’s a shame given the online tool is good.

The platform worked great for the first year and a half I would have paid to use it. They changed there process and it kicked my bank off the platform. I went to reconnect my bank and it deleted my all my financial. They “tried to resolve” my issue for over a month. I kept getting the run around. Finally I asked them if it would ever would be fixed and they said they don’t see it happening. Absolutely terrible customer service. Do not rely on them to help run your business.

After being unable to link my business bank account with them, I used the support chat to communicate the issue. 8 days later I’ve had 1 response that was along the lines of “we’ll look into it and get back to you” and have had 0 communication from them since despite multiple attempts to re-establish contact. Customer support is a joke. Very disappointed after all of the hype from the Bigger Pockets community.