HE Smart-life app not working? crashes or has problems?

HE Smart-life Status

Last Updated on 2020-05-14 by HOME EASY LTD.

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1 Reported Issues: 😵🆘🛟🚨📢

Dave Wright

2024-06-08

Attenpt download app get error message “app not available in your country” my country is usa?

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Common HE Smart-life Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HE Smart-life app on iOS and Android devices. Solve all HE Smart-life app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HE Smart-life iPhone Issues and Solutions

HE Smart-life iOS app crashes, not working, errors
HE Smart-life iOS app network issues
HE Smart-life on iOS has black/white screen

HE Smart-life Android App Issues and Solutions

HE Smart-life has errors/crashing/not working
HE Smart-life server network connectivity issues
HE Smart-life has black screen

HE Smart-life iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HE Smart-life app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HE Smart-life app crashes or not working on Iphone (iOS):

Close and restart the HE Smart-life app on iPhone
Update HE Smart-life app to the Latest Version for iOS
Uninstall and reinstall HE Smart-life iPhone app
Update your iPhone to the latest iOS version

Fix HE Smart-life on iPhone unable to connect to server/internet connection issues::

To resolve HE Smart-life network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HE Smart-life black/white screen (blank screen) on iPhone:

Follow the HE Smart-life iOS app troubleshooting guide Here →

HE Smart-life Android App Issues and Solutions

Fix HE Smart-life not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HE Smart-life app issues:

Force Stop the HE Smart-life App
1. On android, goto "Settings" » click HE Smart-life app. » click "Force Stop".

Update HE Smart-life to the latest version on PlayStore

Clear HE Smart-life App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HE Smart-life app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HE Smart-life.

Fix HE Smart-life unable to contact server/ HE Smart-life internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HE Smart-life » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HE Smart-life » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HE Smart-life on android.

Solve HE Smart-life black/white screens issue on Android:

Follow the HE Smart-life android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HOME EASY LTD., developers of HE Smart-life.

About this app

Units equipped with HE Smart allow you to control all homeeasy products through voice or mobile apps. this will provides the consumer with the smart household appliances to makes your units easier to use.