Contact K12 Support

K12 itself is an amazing program but only from the computer. We are in mid December and all three of my students are still not showing up on the app. This app doesn’t do anything when you have no students show up. I would love to be able to check what time my older students need to get on meetings while working with my first grader on her chromebook without lugging out my laptop each time but since it constantly tells me I have no students enrolled contact support and then have to wait for ever to get the stupid automatic messenger to send me to a person and then never get a person after 30+ mins. This app is pointless and I would give it a zero star rating. I repeat, this low review is of the app and it’s support itself and not the program it is attached to. To the developers: your Apple app is broken, needs fixing but I don’t know any learning coach with more than one student who can sit here for 30+ mins waiting to tell you all this. As much as I like this program and the platform on the computer you should not offer an app if it doesn’t work and doesn’t get supported. All I wanted to do was be able to check from my phone what assignments were due/turned in for the day and what meetings and when from the app on my phone instead of having to haul out the laptop while working with my youngest student on her chromebook.

- It doesn’t always have the assignments or classes loaded, so I can’t accurately use it to check my kids’ schedules. - Half the time it completely freezes up and I have to close it and restart it to get it to work again. - I often have to delete the app completely and reinstall it just to log in, but the last two days I can’t log in at all even after deleting and reinstalling. I have four kids, three in school. I don’t have time to be dealing with frustrating apps that don’t work reliably. I still have to use the website for basic functions, which makes this app completely pointless.

App used to be great and convenient but now have been facing new issues of getting logged out and unable to log back in to check updates and notifications. Repeatedly had to delete/uninstall app to be able to log back in but after several times I’d doing this, I find the app isn’t working as expected. I’ve been sure to keep all software updated on my device but the issue persists, extremely disappointing experience after almost 3 years of no issues with app until a few months ago. What happened???