Pingo app not working? crashes or has problems?

Pingo Status

Published by on 2024-05-22

Pingo is a companion app to Find My Kids, our app for parents. Please only
install this app on a device used by a child or teenager.


I have a problem with Pingo

Are you having issues? Select the issue you are having below and provide feedback to Pingo.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
96.0%

Not working
56.0%

Connection
32.0%

Login
12.0%


Reported Issues: 24 Comments

By Katrina foley   7 months ago


I cant activate the listen in to my child feature

By Vinay Krishna Kumar   10 months ago


Pingo is not. opening in my child mobile and I am not able to track his mobile thrugh find my kids app. I have deleted the Pingo app from my son mobile app. and reinstalled it but still not working.

By Colby   1 year ago


Just wanted to say as a 14 year old i get in alot of trouble because of the app not working like ever. It says i use apps when i don't, it disconects and my mother blames me for it saying i do something to it, it shows i walk around when i don't, it shows i call with others and how much as an error too, they can access al my private messages and everything else, this is not okay. I get locating your child, that's normal somewhat when you have a teenager especially due to whatever could happen since its the age most do stuff they shouldn't, but its just ridiculous. Why would a parent need to hear your real time conversations too? or to access your apps and personal data? I say i want this app deleted and canceled fast, it caused me so many tears and trouble for nothing mates.

By Melissa Whittier   1 year ago


Location works I have no microphone on mine iam the parent and I have paid for a year and they were going to charge me to have online help it says 24/7 help if u have a script ion. On my phone it keeps saying child phone is not connected to internet but it always is connected here r 4 ways to fix it. Says hit red button there is no red button because it is already connected please help I hope I didn't waste my money

By Serena higgins   1 year ago


2 of my children’s pingo apps do not have a red button. On my find my kids app it’s telling me that 2 of the phones are not set up and connected to the internet properly but they are. I have turned off the phones. Reset the internet and deleted and reinstalled the apps etc but all it says is to go onto there pingo apps and press a red button. There is no red buttons

By MRS ANDREA VILLARROEL   1 year ago


trying to load app onto my daughters iphone 11 but will not let me go past section for putting the sos button onto home screen . Didn't have a problem on her old samsung but upgarded to iphone as samsung was to confusing for her. How do I fix this problem?

By Liam   1 year ago


Udh dowload find my kids tp pingo gk bisa terhubung udh berkali2 masuk kode tetap gk bisa

By Vasilia S.   1 year ago


I reinstalled it and still it's not tracking my child. It's been 3 weeks. I paid for minutes that I cannot use and need a refund for them. Once he turns it on it shows him and once he closes app no more tracking.. This is not how it works. You should not have to have the screen open to work.

By diana   1 year ago


can't hear the surrounding sound

By Zeina   1 year ago


The listing of kids surrounding has been down for weeks... I paid for minutes that I can't use. Please fix this issue. The setup on my kid phone is all right

By Jo   1 year ago


The code I have been given is not working on my child's phone

By Mike   2 years ago


App not working properly , it doesn’t track unless the app is open on the other phone , it use to work fine until a few weeks ago where it just doesn’t track half the time.

By Rita   2 years ago


Pingo stopped working on my child's phone. Does not tract location. Just say that the phone is offline when it's not. Very worrying. Feeling so disappointed. Worked perfectly until recently.

By Laura   2 years ago


Pingo not connecting to child's phone for sound.

By Maria   2 years ago


Pingo stopped working on my child's phone. Does not tract location. Just say that the phone is offline when it's not.

By Michelle Jansson   2 years ago


Pingo hasn’t worked for 4 weeks now. It does not track my Child!! I try every day and nothing

By Wendy   2 years ago


Pingo stopped working on my other child phone. Does not tract location. Just say that the phone is offline when it's not.

By Ann   2 years ago


Pingo stopped working on my other child phone. Does not tract location. Just say that the phone is offline when it's not.

By Kim Paterson   2 years ago


Pingo app says something went wrong with connecting to my childs watch and phone. I have followed all the steps and the settings are all correct. Locations on the devices are not updating.

By Juan Ramos   2 years ago


I need my gps location unlock.

By Salma   2 years ago


Pingo app. is not working correctly ,some times it doesn't show location and while using the sound around my kid feature ,, it shows up on my child's phone , although i'm hiding the app, and most of the time it's not working.

By Arie Segev   2 years ago


Hi Installing of Pingo apication failed. On Galaxy A52s 5G, Android 12. After pressing the instalation button on google store, it returns again to instlation state (like not installed) the ping application is exist in the application list. Thanks Arie

By Georgia Isidorou   2 years ago


I cant hear anything on my childs phone. It doesn’t connect and i paid for unlimited!

By Nancy   2 years ago


The app is not working on one of my children's phones. She has data on for the app but it still doesn’t track where she is. It works fine on my other kids phones


Common dislikes about Pingo app

- Glitchy and barely works

- Confusing user interface

- Features are disliked by children

- Invades the child's privacy



Have a Problem with Pingo by Findmykids? Report Issue

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Common Pingo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Pingo app on iOS and Android devices. Solve all Pingo app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Pingo iPhone Issues and Solutions

  2. Pingo Android App Issues and Solutions

   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at REFRESH, OOO, developers of Pingo.


Verified email  

Contact e-Mail: [email protected]


100% Contact Match

Developer: GEO TRACK TECHNOLOGIES INC

E-Mail: [email protected]

Website: Visit Pingo Website



About this app

In case of technical problems, you can always contact Find My Kids 24-hour support via support chat in Pingo or by e-mail support@findmykids.  After that, install this app on your child's device and enter the code from the Find My Kids app you received when you signed up.  You can see your child's online location for free once the devices are connected.  GPS locator – see your child's location on the map and the history of the day's activity - an online location diary.  Please only install Pingo on a device used by a child or teenager.  We recommend you start by downloading the Find My Kids app on your phone.  this app is a companion app to Find My Kids, our app for parents.  Other features in the free version are available with restrictions.  To use all the features of Pingo , you should buy a subscription.  Now these two devices are connected and you can use the GPS tracker. 



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