Tock app not working? crashes or has problems?

Tock Status

Last Updated on 2025-01-27 by Tock

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User reports:
No current problems

User reports 0

Summary of Tock Problems 🔥

- The map feature needs improvement.

- There are concerns about Tock inflating their app ratings, which raises questions about the company's transparency.

- There have been issues with orders not being fulfilled, which suggests a lack of quality control.

📋 2 Reported Issues:

Mary Ann Chris Keller 2023-04-28

I am having trouble with my account, My daughter gave us a silver gift card to the French Laundry. I just got an invitation from the French Laundry for June 28th at 4 15. When I went on the app they sent me to and filled out my information there was know place to fill in the gift card number, I only have 2 days to accept this invitation will someone please get back to me and tell me what I have to do. Mary Ann Keller

Beverly Kozlosky 2023-01-18

Tock was fine at start of the morning then a message popped up about having connection problems. I restarted iPad three times, only a blank white screen comes up. How to fix. Thanks, B

Showing 1-2 of 2 reported issues:

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Common Tock Problems & Solutions. Troubleshooting Guide

Table of Contents:

Tock iPhone Issues and Solutions

Tock iOS app crashes, not working, errors
Tock iOS app network issues
Tock on iOS has black/white screen

Tock Android App Issues and Solutions

Tock has errors/crashing/not working
Tock server network connectivity issues
Tock has black screen

⚠️ Troubleshoot | Fix Now in One Click

Tock iPhone Issues and Solutions

How to fix Tock app crashes or not working on Iphone (iOS):

Close and restart the Tock app on iPhone
Update Tock app to the Latest Version for iOS
Uninstall and reinstall Tock iPhone app
Update your iPhone to the latest iOS version

Fix Tock on iPhone unable to connect to server/internet connection issues::

To resolve Tock network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Tock Android App Issues and Solutions

Fix Tock not working on Android, crashes, errors or is unresponsive:

Force Stop the Tock App
1. On android, goto Settings » Tock » click [Force Stop]

Update Tock to the latest version on PlayStore

Clear Tock App Cache and Data:
1. On android, goto Settings » Apps » Tock » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Tock.

Fix Tock unable to contact server/ Tock internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Tock » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Tock » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Tock