Contact Ting Sensor Support

by Lissianna81

I am not very impressed with them. The person I dealt with didn't always respond to emails. Therefore I ended up throwing away a fan when it wasn't the problem, because I didn't hear from them for 2 weeks so I thought the issue is resolved. There is no method to the troubleshooting and they want you to leave things unplugged for periods of time or leave your breakers flipped for hours at a time. ended up finding the real issue was a wiring issue with the outlet the ting device was plugged into. I plugged it in somewhere else and it solved the issue. (something the person tried to tell me it couldn't be the issue and instead insisted by water heater, which is gas and doesn't use electricity, had to be the issue or my BRAND NEW a/c which was replaced 1/2 way thru this process and hadn't been turned on yet. (meaning the issue in my house started before my hvac system was replaced) Then she tried to tell me it was other appliances which had been unplugged for a few weeks due to this whole process.

by Ihateyouverizon

Had a electrical surge that almost caused a fire. Had to call an electrician out on an emergency. Ting stated the entire time that everything was just fine even though the house almost burned down. The electrician said we were extremely lucky it didn’t happen at night when we were asleep. Ting has no record whatsoever of anything being wrong. So I have pretty much no faith in Ting. Ironically my electrician knows all about Ting and said Ting lures people into thinking everything is fine so they aren’t vigilant and end up in serious trouble. Ting always says everything is fine unless the electric goes out completely. It will not warn you if you have a serious electric problem. It only tells you when you electric is out. Which is kind of stupid because even I can see my electric is out.

by Blahmax

Good concept but far from satisfying a typical user need. For example, I felt like a power surge a few minutes ago that may have happened because of me, I open the app to see what happened and I cannot see the data. The app doesn’t show the history for stuff that happened today. You have to wait a day for it to come the next day. By that time I forget why I wanted to check. Why? The app developers are very primitive in their UX design and forget to accommodate what the user would actually need from the app.

Hint: don’t use just a software engineer to develop the app, have an actual engineer like electrical or mechanical engineer oversee what the software person does with the app; software folks are good at implementing, not at understanding engineering stuff. Software engineer is a misnomer, they may not know engineering.