Contact Meta Quest Support

I bought a Meta Quest 2 set for my grandson and the pieces of the headset and controller cracked and don't work half of the time. I can get nowhere with A Meta Quest support email or number. Please help.

Meta quest sent me an email on June 6 , 2023 saying we do not think you are old enough to have a meta account which the age is now 10 yrs to have an account and i have had my account for over 2 years and i AM 40 YRS OLD and so i sent my id to verify that i am old enough and they say we are looking into the problem, case, issue etc. and so my account is blocked and i have not been able to use my account or any of my PURCHASED AND BOUGHT APPS AND GAMES since them i have 87 emails between me and meta because there is no other way except live chat with kids who know nothing and cant help me and nobody can tell me what is going on i am so beyond `frustrated and angry i was on a team with the contractors game and i cant play or let them know what has gone on . I WANT MY META ACCOUNT BACK WHAT CAN YOU DO FOR ME ????????

I referred a friend and they have two accounts. They only use one account and would like to transfer the store credit from her account to his. Is that possible and how can I do it? Thank you.

I purchased Occulus Quest2 headset and controllers. It requires a facebook account. When I go to facebook, it tells me that my account doesnt exist. I have had this account for 20 yrs. I cannot set up my occulus nless I can get into facebook. Can you help? Dan Hudson

My new oculus quest 2 no longer give me a low battery nessage for hand controllers

My resident evil 4 app that should’ve came free with my device will not download without charging. What should I do?

I purchased the subscription for Supernatural October 29 and have never had an issue until yesterday. When I try to open the app it says entitlement failed sorry it looks like we can’t find this application in your meta quest library How do I fix this?

4 weeks WITHOUT FACEBOOK OR MESSENGER ! ! ! ONLY TEMPORARY ! ! HOW LONG IS TEMPORARY ? DO SOMETHING POSITIVE, NOW ! !

Our free resident evil game won’t download

I am having an issue with resetting my meta quest pin to purchase apps. This message is appearing everytime...."Something went wrong. The link to this page is incorrect, or it may have been copy-pasted incorrectly" I have click, copied and paste the link in a different browser several times. Can you please assist me with this issue, I would greatly appreciate it?

Hello, I went to buy the lifetime subscription for Tripp and after putting i. My pin it went back to the subscription page after the third time of putting i all my info and pin it still went to the subscription page. I then checked my bank account and found that I had becharged 44.99 three times and still could not get into the app. I was able to get ahold of Tripp coustomer service and they were able tk get the app to work for me but now I have two over charges. Can you please hell me with this? Thanks in advance. Joy Ruhe

I purchased 2 gift cards from Meta. Order #6246193868732786 included both gift cards. I received an email with the $15 gift card, but did not receive an email with the $25 gift card. It was not in the email with the $15 gift cart nor was it in my spam. How do I go about obtaining my $25 gift card?

When I got the oculus it wasn't meta quest I'm trying to make a metaquest account but I need a pin I don't have access to my Facebook email to get emails and pin resets I can't buy anything because I need a pin is there anyway else I can get a pin 2695478944 please let me know thanks

I can no longer sign in under Oculus. I forgot my Facebook password, so I changed it. Then they wanted me to prove my identity, but Facebook will not accept any information to authenticate my identity, including driver's license and marriage certificate. So, my Oculus is useless. What should I do??

Hello, I tried to switch from facebook to the new Meta last night when the prompt appeared on my headset. I did it on my desktop as was recommended. When finished I got message that new Meta account was set up. When I went to my headset I was told to put in code to connect my headset. I did that and got message that it was paired. However, the same screen with the codes is still in place and the headset is obviously not paired. I have tried plugging headset up for thirty minutes and then restarting to no avail. I really need someone to call me and help me get this snafu sorted out. Thank you, Deborah Ingram 334-207-7147

How do I go about cancelling my monthly Supernatural subscription? I would like to cancel after my paid-up month has expired. I do not know how to manually cancel the subscription. As a result, I was charged automatically after the free trial ended, and I was forced to pay for a new month. Unequivocally, I do not want it to happen again. I went to account settings and there was no way for me to cancel. In fact, it said that there was no Supernatural subscription, only the purchase of the demo. I am baffled. If there is no subscription, why was money withdrawn from my account? Why am I still able to play after having had the demo for over a month? I no longer want to be charged. Your help would be greatly appreciated. BTW, I sent TWO email messages to support@redacted. I have not gotten a reply.