Contact CoinGecko Support

by Gordangilo

It is too bad you don’t have a support ticket feature in your mobile app.

You are reporting the price of Shico. Your incorrect pricing caused me to purchase coins. It also made me think that I made $50,000 over night. Your app is leaving 4 zeros out of the number to the right of the decimal point. This means you are posting false information on your app. It is taking people on an emotional roller coaster. It cause me to make poor financial decisions and it has cost me money. I now use a different app for prices and am encouraging my friends to stop using your app. You owe me money for lying about the pricing. A simple < in front of the price would have let me know the price was a lot different than it was. How hard is it to put the real price on your app. I lost $10,000 and I am prepared to spend $10,000 suing you. Our lawyers will be in contact soon. Have a great day.

by Pchan424

WAS my favorite way to keep track of my crypto. Now and for at least a month or more it’s been having horrible connection problems. Constantly tells me error fetching data and retry. Sometimes I have to wait up to 3 minutes before trying to refresh to fix it so I can see my portfolio. Tried googling helping on this and got absolutely nothing. Can’t find a good way to contact coin gecko. So crap review until they fix this thing. I’ve tested on both wifi and 4g just to make sure nothing is wrong with my connection. I’d love to be able to use this app productively without freaking stopping every 4 minutes and waiting for it to fix its connection problems.

by Bnels17

I love this app and use it daily to check current prices on my phone and my ipad. My galaxy note 8 runs the app perfectly and i rated it 5 stars on google play. My iPad(9th gen) however will not load the portfolio page. I can still see current prices fine and check my individual portfolios for each crypto. But the actual portfolio page from clicking portfolio tab will not load for me. I tried restarting my iPad, redownloading the app. Nothing works for fixing that issue. Honestly makes me rarely use this app on my iPad and mainly on my phone due to this issue. Really wish this would get fixed because this is a 5 star app!!