SQ4You Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Allen & Heath Limited
Verified email ✔✔
E-Mail: support@allen-heath.com
Website: 🌍 Visit SQ4You Website
Privacy Policy: https://www.allen-heath.com/company/privacy-statement/
Developer: Allen & Heath
3 Most reported problems 😔💔
Firmware update for board, App is dead
by Shirley Happy
Just this week, there was an upgrade for our SQ board to 1.5 - which is great. What is NOT ACCEPTABLE: preventing the SQ app from connecting to the board. It states the board has incorrect firmware and won’t let the app connect to the board. Nothing was updated on the board. Just a new version ready to be downloaded and installed on the board. Seems like you have a bad web service somewhere. Regardless if you update the firmware on the board or not, the app should STILL WORK. Many teams will wait for a second major release like 1.5.1 before updating.
Just need to make conditions in the app please. At the very least, support prior version + current. This is a major design flaw, especially when you want to go live and no one on stage can adjust their Personal Monitoring!!!
Will remain a 1-star review until fixed. Thx.
Why did you make the app update without warning
by 2xClone
Our entire worship group went to connect to the board using your app this morning and no one could connect. They opened the app and discovered it was a new version…which no one had done the updates themselves. Further looking in my App Store…SQ4 You doesn’t show up in my “recently updated” app list. I do have auto updates turned off for all my apps…and yet the app was updated. I knew the app version and firmware versions had to match…and yet the app updated on its own.
Need support for 1.5 firmware
by SlyTheWiser
Pushing out an app as an “update” that requires a firmware upgrade on the mixing console is inexcusable. Create a new app or at the very least release an alternate app in the App Store for use with consoles still running the older firmware. Every week we are wasting valuable time adjusting IEM for the entire band. We have a rotating group of musicians so it changes every week, and it’s just a frustrating waste of time.
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