Contact Land Rover Remote Support

I purchased a brand new 2020 Land Rover Range Rover sport in one of the big sales benefits was bragging about the auto start being on an app instead of on your key remote. I have a home in northern Minnesota where it’s cold so I like to use the auto start to warm my vehicle and I have a home in southern Florida where I like to have it be able to be air-conditioned before getting in it so of course it was a big feature for me. I was able to use the App to lock my vehicle and leave it running in Minnesota but when I came back the app would not work to open it. I spent days dealing with roadside assistance and Land Rover and neither of them would pay for having to break apart at the side of my vehicle in order to get into it because I was in a rural area roadside assistance wouldn’t back it up and Land Rover wouldn’t stand behind their app that dysfunctiononed. Now I’m back in Florida and have tried to start my vehicle with the app multiple times and it absolutely will not work and says their software is down and when I have made phone calls they apologize that the app has not been as successful as they had hoped. I will definitely not be buying another Land Rover because of this and will be going back to Porsche!!!

I’ve had my Range Rover Sport for 4 years and the remote start has consistently been terrible. I’d give it 0 stars if I could. It only works half the time, and even when it works, it takes forever to connect to the vehicle so you end up waiting a few minutes jus to find out whether it worked. And sometimes, it’ll say the remote start failed and I go outside to start my car manually and it’s running. Tried contacting Land Rover and they told me to update my vehicle. Except that my vehicle doesn’t have any updates and this issue isn’t new. They need to admit they know this app is terrible and they aren’t motivated to fix it because we’ve already paid for the car. Can’t emphasize enough how bad this app is. It’s the only bad thing I can say about my car, but I still won’t buy another one because it’s such a pain.

Used across 3 different iPhone versions, all buggy, all said I still needed service or some error with my Velar even right after getting it back from annual services. Often says my car is unavailable so defeats point of remote start. Who even uses Native navigation and all the things they are trying to push? Use Apple or Google maps and actually have it work and be up to date. They want me to pay $300 for a mediocre at best, when it even works, subscription renewal? I thought the $98k I paid for the car would cover that. My friend’s $20k Nissan Rogue remote start works more consistently and has no annual fee. I could understand if it was staying ahead of the market but LR is lagging hard. If this is the company direction they lost my next car purchase for being penny wise but pound foolish.