Contact Ace Retailer Support
Company Name: Ace Hardware Corporation
About: The Ace Retailer Mobile Assistant is designed exclusively for Ace Hardware
retailers to improve the employee experience by giving them quick and easy
access to information while reducing steps and clicks. The app provides mobile
capabilities to search, evaluate and order product, manage customer and store
orders, receive/sort/put away deliveries, and more.
Ace Retailer Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Ace Retailer Website
Privacy Policy: https://acenet.aceservices.com//ACENET/Documents/Application%20Documents/AceNet%20PrivacyPolicy.pdf
Developer: Ace Hardware Corporation
3 Most reported problems 😔💔
Kindly fix the broken instead of enhancing
by Scoopdms
Almost impossible to connect outside of wifi…making deliveries….wait 10 minutes to be able to close out the order. Way to close the sale…. Can’t make the customer stand there waiting for their signature!!!
Camera (scanner) does not wok with iphone 14! Really going to need this in 3 weeks at convention!!! Call Sams Club if you can’t figure out…their scan & go works great!
No audible notifications that there is an order. Kind of important?!?!?
Search from home screen
by 5028 Crouse
When you start a search it defaults to alpha entry and it used to start in numerical. It also showed a 10 key keypad to make entering a SKU easy. It is no longer easy to enter a SKU especially if you’re an iPhone user. iPhones native keyboard does not have numbers on it! So an iPhone user has to switch screens to the number/symbol screen. I’m one iPhone user who is not happy with the changes you have made to this app!!!
Poorly designed and shoddy
by ABB123BBA
Not much thought has gone into the design of this app so it’s a source of a lot of frustration and wasted time. Time is money and productivity matters for small businesses, which every Ace is, so it’s really a disgrace.
The recent graphical skin update added a working barcode scanner, which is a plus, but they also decided to hide sales and receiving history behind menus, which is actually the main use for the app day-to-day, so overall it went from bad to worse.
Also on iOS scrolling down on the app doesn’t function right, which is some kind of accomplishment. One step forward, two steps back.
Have a Problem with Ace Retailer Mobile Assistant? Report Issue
Why should I report an Issue with Ace Retailer Mobile Assistant?
- Pulling issues faced by users like you is a good way to draw attention of Ace Retailer Mobile Assistant to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Ace Retailer Mobile Assistant customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Ace Retailer Mobile Assistant.
