Haiilo app not working? crashes or has problems?

Haiilo Status

Last Updated on 2024-11-18 by COYO GmbH

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Common Haiilo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Haiilo app on iOS and Android devices. Solve all Haiilo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Haiilo iPhone Issues and Solutions

Haiilo iOS app crashes, not working, errors
Haiilo iOS app network issues
Haiilo on iOS has black/white screen

Haiilo Android App Issues and Solutions

Haiilo has errors/crashing/not working
Haiilo server network connectivity issues
Haiilo has black screen

Haiilo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Haiilo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Haiilo app crashes or not working on Iphone (iOS):

Close and restart the Haiilo app on iPhone
Update Haiilo app to the Latest Version for iOS
Uninstall and reinstall Haiilo iPhone app
Update your iPhone to the latest iOS version

Fix Haiilo on iPhone unable to connect to server/internet connection issues::

To resolve Haiilo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Haiilo black/white screen (blank screen) on iPhone:

Follow the Haiilo iOS app troubleshooting guide Here →

Haiilo Android App Issues and Solutions

Fix Haiilo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Haiilo app issues:

Force Stop the Haiilo App
1. On android, goto "Settings" » click Haiilo app. » click "Force Stop".

Update Haiilo to the latest version on PlayStore

Clear Haiilo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Haiilo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Haiilo.

Fix Haiilo unable to contact server/ Haiilo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Haiilo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Haiilo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Haiilo on android.

Solve Haiilo black/white screens issue on Android:

Follow the Haiilo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at COYO GmbH, developers of Haiilo.

About this app

Based on COYO's Employee Experience Intranet, Haiilo offers you news from your company, easy real-time communication between you and your colleagues, a clear contact list, and many other features - stay up to date from anywhere and at any time. The native app of COYO (formerly COYO Engage) is the mobile Digital Home for all employees of your company. Haiilo is always compatible with the COYO Cloud. If you are using an on-premises server or the COYO Private Cloud, make sure you have the latest server version installed to access all Haiilo 's features.