Contact MAC BID Support

I bought hearing aids and paid $889.58. I was excited to have gotten them for a decent price. I had read the reviews of that particular set and liked what I read. However, when I got them home, I could not register them in the Jabra app because they had already been registered. These should not have even been sold! I want my full refund because I cannot use them without registering them.

Put a bid in with 2 seconds left and came back saying bid closed, and that I had lost. I lost before it was even over. Can you bid with only a couple seconds left?

Put a bid in with 2 seconds left and came back saying bid closed, and that I had lost. Can you need bid with only a couple seconds left?

won auction on 3 13 2025 had it transferred from AkronOH to beaverfalls PA never notified of arrival Lot 3396N Can you find out whats going on

won auction on 3 13 2025 had it transferred from AkronOH to beaverfalls PA never notified of arrival Lot 3396N Can you find out whats going on

This is the message I’ve send to MAC.BID 3 times now! I also started by contacting the warehouse a month ago and they said I just needed to wait longer for the refund. Waited another week or two and called back again and they said this time it might be due to his account being locked and said to contact the MAC.BID help email, which is what I have sent them below and still have not recieved a response!! This is not just a little bit of money and there should be absolutely no reason to not be receiving a response to resolve this issue, other than possibly needing my husbands bank card again. It should not have taken more than 7-14 business days for the refund they told us and we are now going on over a month!! Good afternoon, My son who is 14 years of age had made a bid on an item in the beginning of March, we approved it and paid for it with my husband‘s bank card. Unbeknownst to us when my husband arrived to pick up the item they said because my son was under age that my husband could not pick the item up and that they would have to do a refund to our account. I called over a week ago because we had not seen a refund yet and they said it will probably just take a little bit longer. I just called again today and she said it might be because his account is locked. No one had explained to us that there would be any issues with a refund due to his account being locked. At any point in time, it’s been quite a while since we should be seeing our refund and it was quite a bit of money so if we could please resolve this issue ASAP I would really appreciate it. If you need my husband’s bank card that was on file again please let me know My son’s name is xxxxx xxxxx and his phone number is xxx-xxx-xxxx, in which his account was placed under. Please let me know the status of the refund and if there’s anything else we need to do moving forward? Thank you for your time

You are overcharging me, you guys keep charging me and what I bought in product was around 752 dollars why did you guys pull out like a little bit more then 1,400 out of my account. I need the money to pay my bills, my phone number is 725-666-3846.

I picked up won items at the Mac Bid in Uniontown PA. One item was not available on the floor when I was checking out. I asked for the item to be refunded because I drive an hour to get to the MAC BID in Uniontown. The man that was checking me out said he couldn't do that and that I needed to come back some other day to pick up said item. The man was rude and intimidating to me, an continually interrupted me when I tried to explain how far I have to drive. I am an older woman (68 years old) and this man was VERY RUDE and dismissive. He made me afraid. When I explained how I felt, he told me that I was suspended and couldn't use my MAC Bid account anymore. So not only did he not help me with a refund/or the item, he made me afraid and suspended my account so now I can't even track the item he wouldn't refund. I am just sick over this situation. I have spent over $3000. at MAC BID over the years and I don't understand how this man could do this. Please contact me and reinstate my suspended account. I love doing business with MAC BID and I don't think I should be punished because one of your male employees was having a bad day and took it out on me.

When I log into Mac.Bid and start to look at the first page of a auction the black dots disappear as each item status is up dated. After about the 8th row on page one the dots stop disappearing. I can go to the second page but at that point I can do nothing else.

When I log into Mac.Bid and start to look at the first page of a auction the black dots disappear as each item status is up dated. After about the 8th row on page one the dots stop disappearing. I can go to the second page but at that point I can do nothing else.

I bought a non stick pots and pans that showed pink on the sale. Got it home and it is black. Bad advertising.

Twice while browsing the last chance items i accidentally touched the buy bar and bought something i didn’t want. There should be a second confirmation cue to hit to finalize the buy. I now have an item at pittsburgh mills i can’t use!

Twice while browsing the last chance items i accidentally touched the buy bar and bought something i didn’t want. There should be a second confirmation cue to hit to finalize the buy. I now have an item at pittsburgh mills i can’t use!

you site is down error 403:forbiden on pc browsers

Tupperware item purchased pictures were not item received

Picked up items today. One item was a rockwell multi tool. Brought it home. Plugged it in did not work. Nothing in the auction stated damaged. And this thing was beat up. Nor didnit say didnt worm. Also a storage shelf npt onve did it say missing parts or anything on back of box when i got.home stated missing parts which wasnt on the auctikn either. Scam

I called at least 8 times to see if you were going to be there! No answer,no call back! I arrived at Boardman location at 304 pm and was met in parking lot by a Mac bid associate who say they quit letting people in at 300 pm! They could have answered the phone of put on a memo they were closing early! I drove 43 miles to get here! I am outraged

Just picked up a Kenmore dishwasher from the Anderson, SC center. The dishwasher was advertised on your auction site a being "like new." It was in a cardboard carton -- that was about as "like new" as it got. When we removed the crating, we found the dishwasher was dented so badly the door would not stay shut. It was damaged in the front and in the rear of the body. The top rack would pull out but it would not shut back completely without being forced. We feel that we were misled and lied to. This dishwasher was certainly misrepresented and is not worth the almost $400.00 we paid for it. Lesson to the inexperienced like us -- don't believe everything you read or see on Mac.Bid. Be prepared to be cheated and misled.

I am trying to get an item transferred from Washington, PA to Bridgeport, OH. The undercabinet light fixtures are on hold in Washington, PA. I would appreciate the transfer to my pickup location at Bridgeport. I am unable to transfer the item in my awaiting pickup dashboard.

When I try to look at a auction the "flashing black dots" will move about half way down page 1 and then stop advancing. I can go to page 2 but cannot go forward or backwards from page 2.

When I try to review items the "flashing black dot" will move about half way down the screen on page 1 and then stop. I can go to page 2 but then it locks me in there. I can not move up or down from there.

I purchased an electric foot/leg exerciser today and there is no cord for it. Please locate it and phone me when ready to pick up. 239-634-6276

Please call me Tina Henderson at your earliest convenience. 864 781 3587....thank you in advance

I have had 2 separate items that I was the high bidder, then, with 1 second remaining the bid increased and the auction closed immediately. The items were Lot#1854B and Lot#2796X. Is there a glitch in your software or something else. There is something wrong. Please advise.

I accidentally clicked no watch on an item I won. It was a radon kit. how do I retrieve it?

Last payment was a default which was corrected today’s payment says defaulted ?? I called my bank and it’s ok. I hope I’m not being charged as this seems to be an on going issue. Call me at 239-634-6276 to discuss why this is a repeatedly issue.

i have called numerous times regarding an order that was to be transferred. my account # is 2013128 the items in question are a wedding bouquet baby bids and a baby shower party set. i have been told 3 or 4 times that the items are in transit. also also won mens sandle 3 pairs that was in transit also. i just received an e mail telling me i am being credited for 1 pair. please help with these items. my home number is 864 540 0501

I seen where credit card was denied. My back had a hold on it due to suspect fraud. The issue is resolved by 9:30 am. Can you process my order again as it was declined as no payment. Call 239 -634-6276 Barbara or I will check to see if it was processed at the Bridgeport store. Sorry for the interruption. Thank you Barbara Hutchison

I won a bid but want to pick up in either Robinson or Beaver Falls, but how do I know it will transfer? It shows transferable. The item is out of Akron Oh.

Looking at my invoice there are 5 items on there that I did not bid on - all for 2.99....How can i get those items removed from my invoice?? Thanks, Cathy

I won a bid on a Craftsman lawn trimmer and picked it up at Pittsburgh Mills. Important parts were missing such as lower shaft and the trimmer head. I was able to find a company where I could purchase the lower shaft but have been unable to find the trimmer head. Several places were sold out. Spent time with an employee at Lowes searching with no success. I'm surprised that Mac.Bid would sell an item with important missing parts.

for the 2nd time i bid on an a/c unit and they had auto bid and every time i bid it auto bid higher, this is unfair and a disgrace to you company. i was bidding for a Midea a/c unit window and it was in beaver falls, this happened to me Wednesday and tonight, i got screwed and you need to see who won and kick them off the website because it unfair and very ignorant, I'm thinking on reporting this to the bbb because its qn unfair bidding technique. i feel this bidder should be blocked and prosecuted and have to lose all his winnings and fined i feel that a/c unit should be rewarded to e cause of this crap

Your website is not allowing to view last chance $2.99 auctions. It was down last night too.

your website and app suck I'm going to finish my obligation and I'm done I've spent tens of thousands of dollars and you don't even have customer service.

App not working when bidding is about to end. Frustrated

Just want to know where items get transferred to from different locations. I got some outdoor cushions and wanted them transferred to Boardman but didn’t have that options, so how are you supposed to know where they are going to be transferred before bidding?

I was bidding on two items at the Butler location yesterday - I was winning both items and watched the count down to zero as the winning bid. as the timer hit zero, the bid increased by $1 and the Snipe countdown did not increase the time. I lost both items. I also checked my email and I DID NOT receive a notification that I was outbid. Technically, I should have won both items. Also, you DO NOT have a link to customer service and there is no way to contact anyone regarding issues with the website.

I was bidding on two items at the Butler location yesterday - I was winning both items and watched the count down to zero as the winning bid. as the timer hit zero, the bid increased by $1 and the Snipe countdown did not increase the time. I lost both items. I also checked my email and I DID NOT receive a notification that I was outbid. Technically, I should have won both items.

I picked up a pair of Levi 505 jeans today that was not listed as damaged, but they were extremely worn, dirty, and torn. Does this happen often when purchasing clothing? I don’t want to continue to bid on clothing that belongs in a dumpster which is where these are going?

Bought a graco booster. I looked at the picture and it was in a sealed plastic bag so I assumed that the item had not been used. When I got it home it was missing the base and had no arms. What a rip off. I paid 21 dollars for this and if parts are missing it should be stated. I've shopped every week since they opened and it was great in the beginning but now its getting sloppy and items are being posted falsely. What you're seeing is not always what you're getting. Don't think it is worth my time to keep getting ripped off.

I bought an item and want the buyers assurance is it too late?

I never receive invoices anymore for the items I won. Can you please correct this issue?

I have won a number of items at the McKees Rocks location and Washington location. I have a credit card on file and never received notification that my credit card wasn't charged. Nor I am showing that I won absolutely nothing that closed on Friday, July 1st. Things went very smooth when I initially joined, yet now it seems so screwed up! Furthermore, one other day I thought I won more items that I was charged for. Can you fix my account as my email is correct and I don't think I am senile as of yet!

My father was there today to pick up my items. He provided my auction# 52381 and was only advised about the two blinds I purchased but no of the table that was purchased on 6/23/22. This table was to be picked up today or it was considered abandon. This item should not be considered abandon, as he was there today and was not provided advised about the table also. I know from when I have picked up my items in the past. All of my orders from all days are listed for pick up when I provide my auction#. He said the only items shown for pick up were the blinds. I still want my table that I won. I will have him come again tomorrow to collect.

i purchased a stationary bike from you guys and its smashed i got the warranty because ive been burned 2 other times i wanted to know what the next steps were and what the reimbursement process was. do i get reimbursed the buyers premium and lot fees as well. im extremely dissatisfied with the last few purchases they claimed it was open box and that they are looked at but with todays purchase of this bike even ray Charles could have seen this thing was broken with little or no observation. and that no time was spent to make sure it was not shattered or anything. i will be returning this and done with mac bid i just havent recieved any indication that its worth the time and effort that has to be put in everytime a purchase is made.