Contact Synology LiveCam

Contact Synology LiveCam Support


Company Name:

About: You must own a Synology NAS or NVR to run this app, and be running the latest
Surveillance Station 8.2 to get the complete set of features.


 
  2024-10-29

Synology LiveCam Customer Service 💢

Hard-to-find customer service info can be a red flag. Is Synology LiveCam Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Synology Inc.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Synology LiveCam Website

Privacy Policy: https://www.synology.com/en-us/company/legal/privacy

Developer: Synology Inc.





Can I trust Synology LiveCam app?

Protect your data and wallet. We investigate the developer's website (Synology.com), verify they're legit, and uncover hidden scams or complaints.




3 Most reported problems 😔💔

2.4 out of 5

Doesn’t go more than 12 hours without crashing

2025-03-15

by IPhone Oli

I spend $50 on a camera license for this and it is not a useable product. I have tried 3 different phones. I have done a factory reset. It randomly crashes every day.

This makes it worthless.

Also why can’t I control the focus and zoom?

Doesn’t work. Can’t connect to NAS.

2025-03-16

by Valery.valk

Tried multiple devices. App just doesn’t connect to NAS neither via lan ip or quickconnect.
Using admin credentials. All other Synology apps (like ds photo etc) working with the same address and credentials.

No landscape mode

2025-03-17

by Mykardamyla

I wish this had landscape recording and playback . I been using Synology products for over 20 years but this is not ready for prime time yet.




Have a Problem with Synology LiveCam? Report Issue




Why should I report an Issue with Synology LiveCam?

  1. Pulling issues faced by users like you is a good way to draw attention of Synology LiveCam to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Synology LiveCam customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Synology LiveCam.


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