InnoCaption Reviews

This is a horrible App!!! I was told it would be able to give me captions, so that I could understand phone calls. Unfortunately, my this app number was hacked. I get calls daily from solicitation organizations, trying to get money from me, playing recorded messages that are perfectly captioned, but I can’t interrupt. These are automatic Robo dial calls. I am tired of blocking the calls that I get daily. I have contacted this app by way of email. I have begged them to take me off their service. They don’t seem to be able to do that properly. They won’t contact me any other way but by email. I wish I had never signed up for this app.
Update:I just got an email from this app. I was removed from their service. I hope they don’t give anybody else the number that I had because it was definitely a hacked number. I have been removed and I am grateful. I’m really sorry that Robo calls kept me from using this service. I have deaf friends I really wanted to communicate with on this service and we never got it working correctly.

I never leave reviews, but this app has been such a game changer for me, I felt compelled to do so. This is the third caption app I have tried and it has been so much better than the others. It gives you the option of using an individual to transcribe or automated assistance. The option of a human to transcribe is supposedly more accurate and the automated option is faster. I started using it with a human transcriber and then switched to the automated option. I found both to be accurate. The automated is very accurate and the only time I have any real problems is with numbers. It can get a bit confused with phone numbers and such but it is usually so fast and accurate that it is the only option I have ever used and was able to have a normal conversation without asking people to hold on while I waited for the captions. It is the first time in 20 years that I have not dreaded making a phone call. Also, the voice mail is so much easier than my last app. My last app required using a tree menu. Push 1 for this, 2 for that, etc. Transcribers have a hard time with those trees. this app lists the calls and you just pick the one you want to hear. No need to push a bunch of options trying to find the call you want. This has been a GREAT APP for me. I hope they keep it up. I would really hate to lose it.

InnoCaption is awesome and so good!!! I’m loving the new updates to InnoCaption. No more clicking on the notifications to connect to InnoCaption during an incoming or outgoing call. It has been streamlined to where I just make a call or receive a call and InnoCaption does the rest of the work for me. This is a godsend for me as I’m more independent with the help of this service to handle or take care of my daily tasks. Also allowing others to know it’s me calling from caller Id versus an unknown number they are not used to receive which would not have them answer the call. This is a great app thanks to the developers who worked tirelessly to make our job easier and enjoy conversations with family friends and businesses on the regular. Keep up with the good work. May You be blessed!!😘😘

Been a happy this app user for several years.
It really enables me to stay connected personally and professionally.
Suddenly InnoCaption quit working on my IPad. Would not let me log in… even after reboots and setting new passwords.
Connected with Support via text on my IPhone and tho it took awhile for their engineers to figure it out… I could stay in contact with the same individual the whole time and was informed of what they were doing and when they needed me to try to log in again. Turned out it was glitch that only impacted me and one other user. They stayed with it till they figured it out and I never felt like “it was my problem “
Great company that knows how to work with people.

I’m 95% in both ears and phone conversations are just not doable. I worked as long as possible in the construction trade and have been on disability for my hearing for 8 years. Getting life insurance and trying to take advantage of new offers in Medicare has been like a “dream”. Not achievable without using voice calls. I’ve done everything feasible online to no avail. 🤦🏻‍♂️🤷🏻‍♂️
After getting InnoCaption and a little time to get comfortable I’ve not only been able to find a life insurance plan that fits my budget but have also picked up a supplemental plan for my Medicare that includes dental and hearing!
Im very impressed and humbled by the support and patience of the captions operator’s I’ve had during all my calls. Absolutely could not have done this or have the peace of mind, satisfaction of taking care of these things personally without this service.
Have used other services in the past and there is no comparison. Top of the line app and employees. Thank you. I hope anyone who has a great hearing loss will take the time n opportunity to give InnoCaption a try.
Recommend without hesitation. Thanks again.
Terry Poston Sr.

I am not the kind of person who writes reviews. But I have to share this with you because from my other experience with one app for the deaf and hard of hearing. But InnoCaption is the best that I ever experienced with. I’m able to hear and read what the person is saying without waiting seconds after they spoke. And the best part of it is the voice message when people can leave a message and I am able to read and hear what they said. Another best part is I get to keep my own phone number!!! I really like InnoCaption a lot. At first it was a little difficult for me but once I got use to it it’s worth it. A lot better than the other app I was using before this. I’m so thankful and it makes my calls easier and comfortable

I lost my hearing in my 30s and had only one successful cochlear implant. However the phone has always always been a challenge and I avoided it at all costs. After a recent referral to InnoCaption, I tried it. It has completely CHANGED my ability to use the phone, understand and get accurate info EVEN if I am not wearing my implants. My confidence has improved tremendously and I feel so much more independent!! I let people know I’m using a captioning app so there may be some delay in my response and it has been great. I even had a call involving some very important medical details and it was fantastic! It also allows a transcription of the call so I could review it after. I am so thankful for such a service and could not recommend this enough!!!

Before I discovered this app, I was unable to make phone calls myself (I’m hard of hearing). I would always have to ask friends or family to make calls for me if I couldn’t find another way to contact them. I don’t like depending on people like that and it could be embarrassing at times if it was a doctor call or something I wanted to keep private. Then I discovered this app and boom, I was able to make calls again after! It gave me freedom and also a sense of ease if there is an emergency and no one is around to call 911 for me. I’m forever grateful for this app and love how easy it is to use. The option for live transcriber or automatic is helpful because sometimes the call is quick and I dont need a live transcriber for it.

I have struggled with phone calls for decades. I’m in sales and have always defaulted to asking customers to text me or email me if they needed anything. Most were okay with that, but there are some people who are technologically challenged. A phone call works better for them. The this app app has changed all that for me. My customers can call me on my cell and from their perspective, they wouldn’t know they were talking to a hearing impaired person. Outside of work, I can actually have phone conversations with friends and family, or make a dinner reservation or doctors appointment without having to ask my SO to make the call for me. I can’t say enough about how InnoCaption has helped me. Give it a try!

i am legal oral deaf. phone calls were always my struggle. lack of Asl skill as i was forced raised to be oral. . i have tried purple, caption phone iprelay. list goes on. i never felt satisfy with phone calls do to delays in relaying calls , ask signs i’m not familiar with etc. i discovered InnoCaption as trying to find what best would work for me as an oral deaf. i am so excited that when i received a business call through InnoCaption. there was absolutely no delay in transcribing what was being said on other end. and they were able to hear my responds without getting frustrated with the delay responds. thank you so much! now left to discover is a way to have better transcribe voice to caption service as in person. i try using ava and that app crashes alot. need something more reliable in this “mask wearing “ era as block the ability to lipread.

I started using this app about a month before Hurricane Delta 75 mph winds split a cedar tree in half which continued to slowly lean towards my house and a busy street as well as knocked down several large limbs and branches from other trees. It became urgent to remove the cedar tree asap. With no electricity to use my CapTel home phone, the this app app service was a lifesaver in being able to contact tree companies. Thankfully, the tree was removed 1 1/2 days later. Without this app, I would have had to wait 3 days when I finally got power to use my phone!! It is now a few years later and now I’m using the Deskview on my computer as well. I needed help to get it installed. Susie and their engineers worked with me every step of the way until the problem on my computer was resolved. The FREEDOM the this app app gives me, as I run around town when family, Medical appts, etc. call, helps me not worry that I will miss a call when I leave the house where I use my Captel phone which I love at home. If I have no electricity, I have access to my cell phone to make calls through this app. When I was in the hospital for a month, I was able to continue to talk to family snd friends. So I encourage everyone to give this app a try by signing in InnoCaption to see if it works as well for you as it has me!!

I’ll keep this brief as I have a sick wife at home and I’m on my way to the grocery store to get her some medicine. I’m a realtor. Therefore, as you can guess I’m on the phone all the time. If you know what Ménière’s disease is then you know progressive fluctuating hearing loss is one of the issues with it. Talking on the phone has become increasingly difficult for me. I’ve recently found myself not wanting to accept calls because trying to hear someone is so challenging. I even wear hearing aids so the volume of the conversation is sent directly into them. Still challenging at that. I downloaded InnoCaption two days ago. I just got off the phone with s foreign client. His accent has been challenging for me to understand in person and very difficult over the phone. InnoCaption saved my relationship with him as I can now communicate normally through it. Thanks for the good work! Well done

Technology has come a long way, it’s really amazing and InnoCaption is an instance of that. I remain professionally employed, which I could not do without InnoCaption. It’s not 100%, but it’s maybe 85% accurate, depending on the strength of the voice coming through. One thing I’ve noticed is callers on the other end using low quality headsets, microphones bluetooth devices whatever really degrades the signal. Captioning improves dramatically if I can gracefully get the other person off that low quality piece of unmentionable. That’s not this app’s fault, just the way of the world. I used the captioners for about a year, and then switched over to the ASL engine, which I find more consistent in performance. All in all, I am very grateful for InnoCaption, and also for the US taxpayer dollars that fund the company. It’s free to you and me, but the program funding the company is a great example of where the US government works well.

I’ve been with this app from the start. They made a presentation more than a year before the service was available. The wait was worth it. The captions were more accurate than what I had on my landline service. But even those captions were so-so compared to what they have now. ASR is faster than live CART. I guess it must now be aided by AI because it’s close to flawless. But the best thing about this app is the customer service. There have been problems. When I have a problem I send an email and receive a prompt reply. We practically have a conversation with the emails back and forth. I now know I have to shut the phone down once a week, which is good for some other apps. It also seems that restarting InnoCaption solves everything else, and it’s simple to do. You really can’t go wrong with InnoCaption because of the speed and accuracy of the captions and the customer service.

I have been using this app for several years and have always been grateful for the ability to have conversations again on the phone (without captioning I can only comprehend every 10th word or so, making use of the phone impossible). The features that InnoCaption offers make it far better than the other phone options available, and the captioning is quite accurate. I especially appreciate the call forwarding and audio to landline options as well as the ability to have InnoCaption on other cell phones using the same account. Following the latest IOS iphone update (which may or may not have caused the problem), I had all incoming calls immediately go to voicemail. The support team was immediately responsive, pleasant, and respectful. In particular, Minah showed great perseverance in solving the problem. I wholeheartedly recommend InnoCaption without reservation!

Wow what a fantastic app. Thank you so much!

I loss my hearing in my left ear about 10 years ago but until recently still could hear via my right ear. This pass week the ability to hear in my right ear was completely lost. I was devastated. My colleague told me about InniCaption so I downloaded it on my iPhone and found it to be an easy and absolutely amazing app. I am able to make calls and see in text what they are saying. I can attend meetings by calling in to a meeting and see what others are saying. What an amazing app. The Support Team at this app are si helpful. I also use Windows version of the software which allows me to invite others and see text of what they are saying. I am still learning what other features are available. I can express my gratitude to the developers of InnoCaption. I have been a software developer all my life but InnoCaption is fantastic. Thank you so much and keep un the good work. God Bless you!

I had an important job interview today over the phone. The operator literally didn’t type out half of what the person on the line said. When the operator did manage to write anything, it was total gibberish. The words certainly weren’t part of the English language. I would’ve been happier allowing the darn automated program to type out the conversation rather than the operator I was transferred to. Unfortunately, this happens A LOT with this app. Some operators are great, and others are totally worthless. It’s like they’re half asleep or not even paying attention. My customer experience over the last few years has been frustrating because this app consistently drops the ball when I need them most. There needs to be a feature where this app users can send SOME kind of single to the operator that they’re screwing up. Hopefully that jars the operator into paying attention. Mistyping is one thing. Not typing for a minute at a time is incompetent.

As a person that due to hearing loss has many problems understanding spoken words even in an everyday environment. Add that problem with cell phone communications and it really goes downhill. Especially when talking with people that have high pitch voices. This product is like closed caption for TV except it is extremely fast and accurate with translation of spoken word to text right on your phone screen. It is a game changer for hearing challenged people like myself. I can even talk with people when I can’t hear a word they are saying.

It will also optionally, via a setting, translate English speaking people to provide the text in Spanish. I never know there was anything form an app perspective that could help me with phone conversations and on top of that with no charge for InnoCaption or usage charges when it is being used.

As a retired IT veteran of 45 years, I’m pretty tough in handing out reviews. This is the first app I’ve ever given a 5+ rating. If you or any of your friends have hearing problems, whether they use hearing aids (that really don’t do a lot for pitch) or not, this is a must have app. 5+++++++

I had gotten a different TTY home phone and app before this one. When I was ready to start using it, the home phone couldn’t be connected to WiFi so I found its app. I worked many hours daily for around a week, each time I thought it was set up, discovered new issues not to be found in the tutorial.
Now InnoCaption?! Beautiful! It was super easy to set up plus instead of having to call customer support for any issues needing addressed, waiting for long time, you can get on a chat with them immediately. Customer service is excellent, I found InnoCaption accidentally when I found I had to use Zoom for a video appointment and was searching for help because I didn’t have anyone to come over to help me understand the doctor. That’s when I found out that InnoCaption not only works beautifully with iPhone and iPad, it has a desktop version to enable us to use closed captioning when in a Zoom appointment. I haven’t got to use this with Zoom yet but I foresee no problems with using the desktop version of this with it. I was just so happy after being able to make a few phone calls and also receiving phone calls on this after having my iPhone number forwarded to ring here, I want everyone to know this is by far, the most amazing app for the deaf! ♥️

This captioning app is very easy to use and it's pretty accurate with Captioning. What I like is that it gives you choices if you'd like live captioning or an automatic transcribe. It saves call transcripts after you've completed a call. And you can backup and restore calls. I've had 2 issues with InnoCaption and both times I've contacted support, they've gotten back to me quickly with links on how to resolve my problem. The links are very easy to understand. Support checks back with you to see if issue fixed. And if not, they walk you through other steps to take. They are very kind and compassionate. I was using another captioning app prior to this one, and this app is far superior to the other app.