Contact InnoCaption Support

by Patita B.

This is a horrible App!!! I was told it would be able to give me captions, so that I could understand phone calls. Unfortunately, my InnoCaption number was hacked. I get calls daily from solicitation organizations, trying to get money from me, playing recorded messages that are perfectly captioned, but I can’t interrupt. These are automatic Robo dial calls. I am tired of blocking the calls that I get daily. I have contacted InnoCaption by way of email. I have begged them to take me off their service. They don’t seem to be able to do that properly. They won’t contact me any other way but by email. I wish I had never signed up for InnoCaption.
Update:I just got an email from InnoCaption. I was removed from their service. I hope they don’t give anybody else the number that I had because it was definitely a hacked number. I have been removed and I am grateful. I’m really sorry that Robo calls kept me from using this service. I have deaf friends I really wanted to communicate with on this service and we never got it working correctly.

by Onetwobutnotthree

I never leave reviews, but InnoCaption has been such a game changer for me, I felt compelled to do so. This is the third caption app I have tried and it has been so much better than the others. It gives you the option of using an individual to transcribe or automated assistance. The option of a human to transcribe is supposedly more accurate and the automated option is faster. I started using it with a human transcriber and then switched to the automated option. I found both to be accurate. The automated is very accurate and the only time I have any real problems is with numbers. It can get a bit confused with phone numbers and such but it is usually so fast and accurate that it is the only option I have ever used and was able to have a normal conversation without asking people to hold on while I waited for the captions. It is the first time in 20 years that I have not dreaded making a phone call. Also, the voice mail is so much easier than my last app. My last app required using a tree menu. Push 1 for this, 2 for that, etc. Transcribers have a hard time with those trees. InnoCaption lists the calls and you just pick the one you want to hear. No need to push a bunch of options trying to find the call you want. This has been a GREAT APP for me. I hope they keep it up. I would really hate to lose it.

by Cajunland

I started using Innocaption about a month before Hurricane Delta 75 mph winds split a cedar tree in half which continued to slowly lean towards my house and a busy street as well as knocked down several large limbs and branches from other trees. It became urgent to remove the cedar tree asap. With no electricity to use my CapTel home phone, the Innocaption app service was a lifesaver in being able to contact tree companies. Thankfully, the tree was removed 1 1/2 days later. Without Innocaption, I would have had to wait 3 days when I finally got power to use my phone!! It is now a few years later and now I’m using the Deskview on my computer as well. I needed help to get it installed. Susie and their engineers worked with me every step of the way until the problem on my computer was resolved. The FREEDOM the Innocaption app gives me, as I run around town when family, Medical appts, etc. call, helps me not worry that I will miss a call when I leave the house where I use my Captel phone which I love at home. If I have no electricity, I have access to my cell phone to make calls through Innocaption. When I was in the hospital for a month, I was able to continue to talk to family snd friends. So I encourage everyone to give Innocaption a try by signing in the app to see if it works as well for you as it has me!!