Contact PowerFlex Support
Company Name: PowerFlex Systems, LLC
About: The PowerFlex app enables you to specify your EV energy demand at PowerFlex
Adaptive Charging Stations. Use the app to remotely monitor your charging status
as well and update your energy demand at any time should your plans change.
PowerFlex Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with PowerFlex. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact PowerFlex. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of PowerFlex Systems, LLC
Verified email ✔✔
E-Mail: support@powerflexsystems.com
Website: 🌍 Visit PowerFlex Website
Privacy Policy: http://powerflexsystems.com/privacy.html
Developer: PowerFlex
Read 3 Customer Service Reviews 😭😔💔
Worst design ever
by REMinSF
This app is close to useless and the chargers themselves are unreliable and don’t communicate with the app well.
Here are a few examples:
- before you charge you have to enter how much kWh or miles you want to charge, similar to paying cash at a gas station. Why do I have to manually calculate how much kWh I need for a full charge? That’s ridiculous. Just charge until full.
- The PowerFlex hardware stopped a charging session, but the app didn’t notify me. Apparently you have to manually check your car’s app to see it’s still charging.
- if you change a setting (like how much you want to charge, see first point) you’ll see a popup asking if you only want to change the settings one time or for all future settings. Dunno. Maybe just keep the setting by default or ask after I changed the settings instead of before. Again, a really odd UX choice.
- the app doesn’t communicate well with the hardware. At one point the app still thought I was charging while I wasn’t. What will happen if someone else plugs in? It looks like I might pay for their session. Great for them. Not so great for me.
Silly charging algorithms limit utility
by Listen 2 Me
All my info including my vehicle make and model are in the app. I have a plug-in hybrid that only needs about 17 kW of energy to be fully charged. No matter how I set the app following their FAQs I can never get a full charge on one session. I called up helpline and the people there are responsive, but they bottom line, can’t tell me anyway to get this thing to charge my car and half a day. Every other charger charges my car at fastest rate it provides but this thing tries to be more clever than it needs to be. The people at Support have all kinds of reasons why this doesn’t work the way it should but,bottom line it, doesn’t work the way a car charger should.
Another bad ev app
by Miamizorz
Yet another addition to my folder of EV charging apps that just waste my time. Found a charger, and had 15 minutes before an event to set up an account and start a charge session. Could not complete this in time. How is it so difficult to do this? How does it make any sense to ask me how much charge I want, and then not allow me to charge because I set too many miles for the $10 I just loaded into my account? Why not just start charging? Why are so many chargers that require internet access in garages with no cell reception? Finally I managed to extract $1 of electricity and now I have 9 bucks tied up with this stupid app.
Please, EV apps, get it together
Have a Problem with PowerFlex? Report Issue
Why should I report an Issue with PowerFlex?
- Pulling issues faced by users like you is a good way to draw attention of PowerFlex to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a PowerFlex customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using PowerFlex.
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