Contact PRISM Support
Company Name: NAVER Corp.
About: PRISM Live Studio helps you shoot and edit colorful live broadcasts, videos, and
photos using various effects.
Add fun stickers, videos, images, and music to
create your own special video.
PRISM Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit PRISM Live Studio Website
Privacy Policy: https://prismlive.com/en_us/policy/privacy_content.html
Developer: NAVER Corp.
Privacy & Terms:
4 Most reported problems 😔💔
Hello! I'm having problems with the app. I can't see the chat when I stream via rtmp, even if I install the chat widget separately. Today, I got an error (error code 2_2/150), please help me.
What’s going on
by AceKing86
I used this app one time and after that it hasn’t worked since. I streamed about three hours one day. Came back the next day to stream and the app closes out of my stream. I’m not blocked or banned on any of my platforms. I’m not violating any rules or policies. My livestream doesn’t post anywhere now, and after about 10 minutes the app stops my livestream.
Great! But Not Great!
by Jalmaani
Prism does a lot of things better than THE Streamlabs app in terms of how it manages the auto bitrate to keep a connection stable when doing Mobile IRL, but is still missing features.
- It would be nice to see my bitrate and signal strength when livestreaming.
- When I use a Custom RTMP, it will only default to 720p 30fps and thinks I can’t do other options, even though I know I can. This is probably a bug?
- I would like to be able to see the Twitch chat even if I’m using a Custom RTMP.
- The livestream ends when I leave the app. There should be an option to keep the livestream running in the background until I press the END button.
Additionally, I would like the ability to use both the front and back camera at the same time, like FilMic Pro’s DoubleTake app and have the ability to use a second phone as a second camera like Teradek’s Airmix app. Maybe even wirelessly connecting to a GoPro?
Screen broadcasting?
by Woodland Desperados
Wanted this for the screen broadcasting but could not get this to work. The button for the iOS version is completely missing on my iPhone 8+. Tried to do a work around with pressing the iOS screen recording button then broadcast to this app and about 30seconds in it gives me a notification that an external app is trying to stream then cuts the broadcast off.
Have a Problem with PRISM: Live Streaming App? Report Issue
Why should I report an Issue with PRISM: Live Streaming App?
- Pulling issues faced by users like you is a good way to draw attention of PRISM: Live Streaming App to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a PRISM: Live Streaming App customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using PRISM: Live Streaming App.
