Canvass app not working? crashes or has problems?

Canvass Status

Published by DVLOP on 2023-12-21

Canvass is a mobile sales software used by outside sales teams, for field sales
tracking and by direct sales and door-to-door sales teams. Canvass seamlessly
allows visibility into sales leads and prospecting, pipeline management, lead
follow up, sales team and individual sales rep performance and territory
management.

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Common Canvass Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Canvass app on iOS and Android devices. Solve all Canvass app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Canvass iPhone Issues and Solutions

Canvass iOS app crashes, not working, errors
Canvass iOS app network issues
Canvass on iOS has black/white screen

Canvass Android App Issues and Solutions

Canvass has errors/crashing/not working
Canvass server network connectivity issues
Canvass has black screen

Canvass iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Canvass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Canvass app crashes or not working on Iphone (iOS):

Close and restart the Canvass app on iPhone
Update Canvass app to the Latest Version for iOS
Uninstall and reinstall Canvass iPhone app
Update your iPhone to the latest iOS version

Fix Canvass on iPhone unable to connect to server/internet connection issues::

To resolve Canvass network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Canvass black/white screen (blank screen) on iPhone:

Follow the Canvass iOS app troubleshooting guide Here →

Canvass Android App Issues and Solutions

Fix Canvass not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Canvass app issues:

Force Stop the Canvass App
1. On android, goto "Settings" » click Canvass app. » click "Force Stop".

Update Canvass to the latest version on PlayStore

Clear Canvass App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Canvass app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Canvass.

Fix Canvass unable to contact server/ Canvass internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Canvass » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Canvass » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Canvass on android.

Solve Canvass black/white screens issue on Android:

Follow the Canvass android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DVLOP, developers of Canvass.

100% Contact Match

Developer: DVLOP

E-Mail: [email protected]

Website: Visit Canvass Website

About this app

this app is a mobile sales software used by outside sales teams, for field sales tracking and by direct sales and door-to-door sales teams. this app seamlessly allows visibility into sales leads and prospecting, pipeline management, lead follow up, sales team and individual sales rep performance and territory management. this app keeps the sales rep from having to dive into the CRM while giving them and sales managers complete visibility into deal flow and the metrics behind it to help drive more productive sales teams. "this app teaches our reps how to improve their numbers while they're selling.