Madrid Móvil app not working? crashes or has problems?

Madrid Móvil Status

Last Updated on 2024-10-16 by Ayuntamiento de Madrid

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Common Madrid Móvil Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Madrid Móvil app on iOS and Android devices. Solve all Madrid Móvil app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Madrid Móvil iPhone Issues and Solutions

Madrid Móvil iOS app crashes, not working, errors
Madrid Móvil iOS app network issues
Madrid Móvil on iOS has black/white screen

Madrid Móvil Android App Issues and Solutions

Madrid Móvil has errors/crashing/not working
Madrid Móvil server network connectivity issues
Madrid Móvil has black screen

Madrid Móvil iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Madrid Móvil app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Madrid Móvil app crashes or not working on Iphone (iOS):

Close and restart the Madrid Móvil app on iPhone
Update Madrid Móvil app to the Latest Version for iOS
Uninstall and reinstall Madrid Móvil iPhone app
Update your iPhone to the latest iOS version

Fix Madrid Móvil on iPhone unable to connect to server/internet connection issues::

To resolve Madrid Móvil network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Madrid Móvil black/white screen (blank screen) on iPhone:

Follow the Madrid Móvil iOS app troubleshooting guide Here →

Madrid Móvil Android App Issues and Solutions

Fix Madrid Móvil not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Madrid Móvil app issues:

Force Stop the Madrid Móvil App
1. On android, goto "Settings" » click Madrid Móvil app. » click "Force Stop".

Update Madrid Móvil to the latest version on PlayStore

Clear Madrid Móvil App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Madrid Móvil app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Madrid Móvil.

Fix Madrid Móvil unable to contact server/ Madrid Móvil internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Madrid Móvil » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Madrid Móvil » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Madrid Móvil on android.

Solve Madrid Móvil black/white screens issue on Android:

Follow the Madrid Móvil android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ayuntamiento de Madrid, developers of Madrid Móvil.

About this app

Remite de forma ágil y rápida, desde donde quiera que te encuentres, avisos e incidencias relativas a limpieza y residuos, recogida de muebles o ropa, mobiliario urbano, alumbrado, aparcamientos, alquiler de bicicletas públicas, agua y zonas verdes y otras causas. Comprar entradas para piscinas, reservar espacios deportivos, reservar sesiones en clases abiertas..... todo ello y mucho más, al alcance de un clic. Madrid Móvil es la aplicación oficial del Ayuntamiento de Madrid a través de la que podrás realizar gestiones municipales. Ahora “Avisos Madrid” lo encontrarás dentro de “Madrid Móvil”. ¿Qué es “Madrid Móvil”? ¡Mucho más de lo que su nombre indica! Disfruta del deporte en tu ciudad con Madrid Móvil. INFORMACIÓN A TRAVÉS DE “MADRID MÓVIL”? ¡Ahora es posible! Podrás elegir, la configuración de la misma según tus intereses. Con Madrid Móvil tendrás en tu bolsillo el acceso a todos los portales municipales.