Contact Spotahome Support
Company Name: Spotahome
About: Our goal is to help people spend time on what they love. That’s why Spotahome
lets you rent homes without seeing them in person.
Spotahome Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Spotahome
Verified email ✔✔
E-Mail: hello@spotahome.com
Website: 🌍 Visit Spotahome Website
Privacy Policy: https://www.spotahome.com/privacy-policies
Developer: Spotahome Ltd.
3 Most reported problems 😔💔
Don’t use this site!
by Gas Lover 3000
Horrid customer service, and doesn’t properly vet its hosts. By not providing reviews, you won’t know if your landlord is someone who will be a great person, or a horrid person to live under. Also, the price doesn’t seem justified. You will save money using Airbnb or any other site besides this one. I regret signing a contract through Spotahome and wouldn’t recommend it to anyone.
AWFUL customer service - Potential Scam
by Rocigor
I am not rating it as 0 because that isn't an option.
We are going to Spain in mid-September and booked an apartment through Spotahome. They were responsive when we were trying to rent the place, and so far, the experience had been good. However, last week, our landlord informed us that they were no longer working with the platform due to issues with the Spotahome team and asked us to cancel the reservation. We immediately emailed the customer care team to inform them of the situation but have only received inadequate responses from different agents who do not seem to have read the thread.
We are now without an apartment and without firm confirmation about when the approximately USD 2.3K will be refunded to our credit card. As time is of the essence in finding a new place to stay, we urgently need our funds to be refunded before we proceed in a different direction.
Not as honest as they claim
by Themanrighthere
Booked an apartment after two other failed attempts. Had a lot of pressure to find a place. When finally having a landlord agree, I got a call from Spotahome. I explained to the agent prior to confirming I need a rental agreement for a National ID - and the agreement can not be transitorio, the agent said he will confirm with landlord before charging my card. The agent never called back - and my card was charged. I got in contact with landlord and he DOES NOT give legit contracts for document purposes. I tried to explain my situation, he did not care. I emailed Spotahome and I was informed since it was less than 30 days to moving in I could
not be refunded. Thanks for NOT being honest and NOT doing your job.
Have a Problem with Spotahome: Apartments & rooms? Report Issue
Why should I report an Issue with Spotahome: Apartments & rooms?
- Pulling issues faced by users like you is a good way to draw attention of Spotahome: Apartments & rooms to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Spotahome: Apartments & rooms customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Spotahome: Apartments & rooms.
