Contact Apartment List Support

by The Number Two Pencil

I used the website to search for apartments and got a lot of solid matches for what I want in an apartment. Fast forward a week, I download the app and want to sign in to adjust my criteria and see what I can find. Fill in my email that I used on the website and it says something along the lines of “We will email you a link for a quick sign in”. I click the link and it opens up in Safari instead of the app. There is a typical ad bar at the top of the page for the app with an open button so I can jump straight to the app itself. Click the button and it takes me back to the page where I put in my email originally. I put in my address again and it brings up the ‘email you a link’ window again. So essentially I can not use the app to access my account because it circles back to the original email link window. What’s the point of having an app when you redirect me to safari in an email link? It is a solid premise but the execution is annoyingly flawed.

by Zebra Man Tango

This as was really helpful when I first got it, i could easily put the area I wanted to live in and it would find places in that general area. When it showed me the information for each apartment there was a lot of readily available information for me to see before I even gave it a maybe.

Ever since the update,this app is practically useless. It no longer gives me apartments any where close to my selected area (is usually 30 miles away). This new swiping feature takes away the ability to see a ton of information about a place. The only way to see the information is to swipe, which in turn cluters you shortlist so you can forget about easily narrowing down your search.

I feel like they added the swiping feature to mimick dating apps, and that was completely unnecessary and ever since then it just got worse. The app was fine the was it was before all that, now all it does it take up space on your phone.

by Soo M.

I am moving to Boston in a few months and my friends raved about how helpful this app is for apartment searching, so I was really excited to use it. But the app never even gave me a chance.

It started off asking what location you are looking for. I looked for Boston’s Seaport District, but it didn’t have it there as an option at all. Very annoying, considering Seaport is a well known and established district in Boston that is recognized on both Google and Apple Maps as an official district. I tried to look for the next closest neighborhood, Fort Point, and that also wasn’t there... Very frustrating. I put the closest neighborhood I could find and moved on.

Later, they asked what my price range is. For some reason, the currency was set to Korean won... I assume it might be due to some setting in my phone, since I am from Korea (even though I bought my phone and phone plan in the U.S.). But there is no option to change the currency setting! So its asking me for my budget in Korean won for an apartment in the States. The highest option they have was “10,000+” which is useless since that’s $8 USD.

I just went on and finished all the questions and when I finally hit “See my results” I get an error message that says “The operation couldn’t be completed.”

There are plenty of decent apartment apps and websites out there. Don’t bother with this one.