Contact Fresha Support
Company Name: Surge Ventures Inc.
About: With 700 million+ appointments booked to date, 100,000 businesses registered and
over 450,000 stylists and professionals to choose from, Fresha is the simplest,
most reliable way to book salon, beauty, hair, health and wellness appointments
near you.
FIND & BOOK APPOINTMENTS
Book a haircut, massage or wax, discover
beauty and spa treatments or even book an appointment for a new tattoo.
Fresha Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Surge Ventures Inc.
Verified email ✔✔
E-Mail: hello@fresha.com
Website: 🌍 Visit Fresha Website
Privacy Policy: https://terms.fresha.com/privacy-policy
Developer: Fresha.com
5 Most reported problems 😔💔
Fresha GCC Support team and Business development team is a fraud, they simply sitting to get onboarding fee, its a team of fraud people never deal with the business development or gcc support team!
A client reported that she made an appointment with our online system, entered her credit information and was prompted to enter her banking information. She does not show up on our client roster, the appointment was not made and now she is showing 6 pending charges from her bank. This needs to be addressed immediately. Brenda Krukemeier, Serendipity Wellness Spa
Basics not working, no support response
by 2busy2readDirections
My provider uses this to manage bookings but the functionality has not improved but rather declined. The reminder texts used to include the link to my booking but it no longer does; she changed nothing on her side. In addition, on the client side, none of her services/prices show AT ALL in the “book now” section. I cannot book anything via the app with her, nor check cost of services. When I reached out to their support I got a response email asking for the details I included in the initial email. I responded with that info. I then got a second email two days later stating “since we haven’t heard from you…”
I sent a THIRD email with screen shot showing I responded. I have now heard nothing more.
My provider pays (and I indirectly pay) for this app that doesn’t work. Not her fault; they don’t provide support to her neither. (She suggested the support email in the first place since they’ve been so unresponsive to her)
Hard No
by Av760
I’m a salon professional and I’ve used several apps for both booking and payment. This one is the absolute WORST of all! There does not seem to be any tech support, in my case I could not sync my business account on the app, and no matter how many times I emailed, they responded with “ we are experiencing higher than usual customer support issues and will get to you maybe never- please check our FAQ section” which doesn’t help. They tell you to describe the issue in detail, so now I’m getting emails ( from my replies!) that say they aren’t hearing back from me, so my issue must be resolved. Well, it’s not! I deleted their app and I’m moving to another Salon booking software system.
Don’t fall for this junk!
ClC
by OleBlue68
I do not like having a credit card on file with any app online. I generally pay cash at the time services are rendered, and I don’t appreciate not being able to schedule without it. I understand your cancellation policy, but you don’t have a policy for people having to wait for their services when they have a scheduled appointment time. I might as well be a walk-in from the street if a walk-in runs over into my scheduled appointment.
Have a Problem with Fresha for customers? Report Issue
Why should I report an Issue with Fresha for customers?
- Pulling issues faced by users like you is a good way to draw attention of Fresha for customers to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Fresha for customers customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Fresha for customers.
