Davis Vision Member App Reviews

I’ve been using an iPhone for 10 years and downloaded hundreds of apps in that time. None of them were this bad. The Davis Vision app is slow, broken, unhelpful, and ugly, all at the same time. I have not been able to log into it once with the same credentials I use on the Davis website in the 6 months since I first downloaded it. It would be best to remove DavisVisionMemberApp from DavisVisionMemberApp Store - its lack of quality reflects poorly on Davis Vision. I have replaced it with a bookmark to the Davis website and I recommend anyone reading this do the same.

I downloaded DavisVisionMemberApp thinking it would save time, checking for providers and eligibility. I ended up losing time, having to call customer service for the activation link- had to be on hold for 15 minutes waiting to speak to a person- what a waste of time! Once I got the activation link, I opened DavisVisionMemberApp wanting to check my provider and the list of providers wouldn’t even load. Not worth the trouble at all, though I’m not sure calling customer service number is any better. 👎

Had to download this in order to find an eye doctor. Took three tries since the site does not tell you to exclude the letters in your member ID. In fact, it accepts it !
After that, every doctor ‘details’ tab I clicked on opened up a different doctor details page. 8 such errors in a row was enough for me. Will be deleting DavisVisionMemberApp .
No real details on my plan provided anyways. Best to call and find out the old fashion way.

DavisVisionMemberApp looks promising, but you cannot use it to find providers. The map opens in one place without your position being shown and you can’t pan or zoom, so it is useless. The list view is not in any discernible order and the distance isn’t shown, so you basically have to map each one individually in google maps.

If it works that poorly on a simple task like parsing a list or providers, I would never use it to enter a claim.

The retiree program works by purchasing vouchers, which DavisVisionMemberApp won’t let you do. Instead, you have to call an 800 number and assuming you can get it to actually connect (took 6 or 7 attempts) it put you on hold for a very very long time. They offer a message call back service, with a 48 hr response time. How difficult would it be to enable a purchase via DavisVisionMemberApp ? The website is no better, as far as I can tell.

Terrible. It won’t take my Healthfirst Managed Medicaid ID number. Yet I am covered with Davisvision through my Insurance. What the heck? Also, I put in a secure password, and then it demands a password hint. What kind of hint do you want me to make for a secure password which is a jumble of letters and numbers and different cases without putting in the actual password itself? Someone wasn’t thinking about the use of secure passwords when DavisVisionMemberApp was designed.

If so, please get a hold of me so I can give you a run-down of all the things that your app and mobile site can change. I can’t believe DavisVisionMemberApp is even on here. It has so many issues as does its mobile site. I mean, you can’t even use their provider search because it will land you in the hospital from hitting your head against the wall so much in frustration.

Too many bugs and stupid features to waste anymore time. I used DavisVisionMemberApp to register as a new customer (very dumb and tedious registration screen), hit the Register button, and…nothing happened. No error message, no nothing.

Called the helpline on the website. They said, “Sometimes you have to register on the website before you can use DavisVisionMemberApp .” I. Kid. You. Not.

And it went downhill from there….

Lot of issues. I do understand small bugs here and there. But DavisVisionMemberApp is more of non functioning items. The provider search page does show lot of items on the maps but then if you select the list view, this list is not visible. It’s not that there are no providers in that search result. The list doesn’t display on the page. This is just one of the non working item.

What a terrible app. Doesn’t even open, but calling customer “service” only allows you to listen to canned recordings…no agents to help you. All the while you’re navigating the useless phone menus, a recording keeps telling you how you really should be using the super awesome brand new app for the the best service. The non functional app seems to be the best service they can provide. Terrible on every front.

It opens but it’s completely useless. Want to see your Eligibility and Benefits? Too bad. You get a disclaimer and no way to go back to the rest of DavisVisionMemberApp - menu changes to useless. Claims? Same deal. Make a wrong click and you have to exit and force close DavisVisionMemberApp to get back to main screen. DavisVisionMemberApp was designed by amateur fools who have never used an app and they obviously didn’t bother to test it. Why the farq did my employer pick Guardian/Davis? We’re voting to change next year.

I’m not one to write reviews for apps but jeez... DavisVisionMemberApp has some kinks that needs to be worked out. I haven’t been able to log into my app for a week. I have the correct information but every time I try to log in it toggles for quite some time until it either bring me back to the log in screen or gives me a message saying there’s a “connection error”. I’ve deleted DavisVisionMemberApp and redownloaded it every time I’ve tried to log in. DavisVisionMemberApp needs some serious work.

Setting it up was annoying because the window for my security question kept popping up AFTER I already selected the question and entered my answer. Then, the main reason I downloaded it was to access my ID card, which this basically doesn’t have. It shows my name and my employer. Hey, thanks! Like I didn’t already know that info. I’d like to access my actual card so I can present it at time of eye exam - you know, like every other medical benefit app has. No group number. No ID number. Pointless.

What is even the point of offering an app when none of the information saves correctly, and you can’t even log in to access or use DavisVisionMemberApp in the first place? Absolutely a worthless app that does nothing but take up space and data. Someone please explain how not being able to log into and access an app is a coverage error? Pro tip if you want people to actually use your app, make sure it functions before releasing it and promoting it to the public!

Set this up to have access to view ID Card as I do with everything now. Only problem is the ID Card only has my name and company name. No ID#. I know my name and who I work for who memorizes a 9 or 10 digit ID #? The only good use of DavisVisionMemberApp is to see a list of providers but even that is a little funny because the “interactive” map doesn’t let you zoom in or out and it does not allow you to tap a location to see their contact info. DavisVisionMemberApp needs a lot of work.

App is ok BUT the one thing it could use most is missing- a truly useable card to present to providers during a visit. Currently DavisVisionMemberApp only displays your name... and that’s about it, it doesn’t show the member ID. Please build a full digital card function like the one Blue Cross offers in their health app; that function is very handy as it can be saved to Apple wallet for ease of use

DavisVisionMemberApp look and feel is amazing but it lacks functionality. When submitting claims the blank to fill in the price will not allow you to enter decimals. Also I clicked the round bullet for my spouses name and got through all blanks to the end and it would not submit due to not being able to find my spouse on the account. Needs major work.

DavisVisionMemberApp is awesome, very clean and easy to navigate. My only issue or recommendation is related to the initial registration process. The fields should auto-progress when one is filled in to avoid not seeing/skipping additional fields that still must be completed. Excited to use DavisVisionMemberApp to keep track of my family’s benefit eligibility & coverage. Nicely done!

Wanted to check family’s use of benefits this year and gave DavisVisionMemberApp a try. Very easy to see who had used it so far and who still could. Provider search was useful but map jumped around a bit as the list loaded. Nice interface!

Very user friendly and love the ID card feature! It's helpful to also have access to find a provider without logging into a computer. Wish all my benefits had a site like this.